Development Operations Coordinator - Donor Systems & Processes

World Central Kitchen; Washington; On-site; USD 37,000 - 39,000; Full time

Benefits offered by this job

Full benefits: medical, dental, vision

PTO and paid holidays

403(b) retirement plan with company-m~

Job summary

World Central Kitchen seeks a Coordinator, Development Operations to support the fundraising backbone by improving workflows, SOPs, and donor documentation. You will manage legacy donations, contracts, and internal approvals while tracking projects in Asana and coordinating with the Director of Development Operations.

Ideal candidates bring 2+ years in nonprofitops, CRM experience (Salesforce NPSP preferred), and strong organizational skills.

Qualifications

• Minimum 2 years experience in development operations, fundraising administration, or related nonprofit support role.
• Hands-on experience using a CRM platform, with Salesforce NPSP strongly preferred.
• Strong project management skills with demonstrated ability to coordinate tasks, manage deadlines, and ensure follow-through across multiple priorities.
• Demonstrated ability to engage with donors, volunteers, and other constituents in-person, by phone, and in writing.
• Exceptional attention to detail, accuracy, and organizational skills.
• Demonstrated initiative, ability to work independently, and thrive in a fast-paced environment.
• Ability to learn new technologies quickly; familiarity with Asana and Salesforce or similar tools is a plus.
• Proficiency in Google Workspace, Microsoft Office, and/or Apple applications.
• Strong communication skills—written, verbal, and interpersonal.

Responsibilities

• Coordinate and track operational tasks across the Development Operations team, ensuring deadlines and deliverables are met.
• Establish, update, and maintain Standard Operating Procedures (SOPs) for key Development functions to promote consistency and clarity.
• Support the Director, Development Operations with cross-team project management and process follow-up.
• Manage administrative workflows related to legacy donations, including documentation, communication coordination, and internal processing requirements.
• Support administrative processes associated with donor gifts, agreements, contracts, and internal approval workflows.
• Maintain organized files, templates, and documentation for team-wide use.
• Provide Asana project management support, including task creation, updates, reminders, and timeline monitoring.
• Assist in identifying workflow inefficiencies and help implement streamlined processes to enhance operational effectiveness.
• Learn and use internal systems (e.g., Salesforce, project management tools) to support team needs and improve daily operations.
• Support donor stewardship and operational projects such as quarterly stewardship reports, handwritten outreach, donor-facing materials, and activation support.
• Contribute to various team projects as assigned

Skills

Project management

Attention to detail

Communication

Donor relations

Independent work

Tools

Salesforce NPSP

Asana

Google Workspace

Microsoft 365

Job description

World Central Kitchen seeks a Coordinator, Development Operations to support the fundraising backbone by improving workflows, SOPs, and donor documentation. You will manage legacy donations, contracts, and internal approvals while tracking projects in Asana and coordinating with the Director of Development Operations.

Ideal candidates bring 2+ years in nonprofitops, CRM experience (Salesforce NPSP preferred), and strong organizational skills.