Donor Data & Gifts Specialist (Salesforce)

World Central Kitchen, Inc.; Washington, Northern (District of Columbia, KY); Hybrid; USD 52,000 - 62,000; Full time

Benefits offered by this job

Premium voluntary benefits

403(b) Retirement Plan with 50% match

Paid Time Off (PTO)

Growth Opportunities

Employee Assistance Program (EAP)

Annual Salary Reviews

Job summary

World Central Kitchen, Inc. in Washington, DC, is seeking a Fundraising Operations Coordinator to join our Development team. You will process donations, enter donor and gift information into Salesforce NPSP, and help answer inquiries with excellent customer service.

You will learn about giving channels, reconcile files, support team projects, and help ensure data accuracy and donor confidentiality in a fast-paced nonprofit environment.

Qualifications

• Prior experience with Salesforce or other CRM databases in fundraising capacity.
• Prior experience in a customer service capacity.
• Demonstrated commitment to accuracy, timeliness, clarity, and detail.
• Demonstrated ability to take initiative, work independently, and thrive in a fast-paced, dynamic environment.
• Ability to follow documented and verbal instructions and ask clarifying questions as appropriate.
• Ability to learn new technologies and platforms quickly; familiarity with Asana, Salesforce, or similar tools is a plus.
• Proficiency in Google Workspace, Microsoft Office, and/or Apple applications.
• Strong communication skills, written, verbal, and interpersonal - with the ability to engage donors, volunteers, and colleagues professionally.

Responsibilities

• Retrieve gift information from various external sources
• Review gift information and identify gifts needing special handling
• Using a variety of methods, clean, transform, and enter gifts into Salesforce
• Review gift entries for quality and accuracy, ensuring gift and donor Information accuracy
• Reconcile files to sync to Finance platform
• Contribute to various team projects as assigned
• Identify areas of improvements related to gift processing
• Meet gift entry deadlines and maintain confidentiality of gifts and donors
• Provide prompt response to internal ad hoc requests for gift information
• Contribute to various team projects as assigned.

Skills

Salesforce CRM

Customer service

Attention to detail

Independence

Communication skills

Tech adaptability

Asana familiarity

Google Workspace

Microsoft Office

Donor engagement

Tools

Salesforce

Asana

Job description

World Central Kitchen, Inc. in Washington, DC, is seeking a Fundraising Operations Coordinator to join our Development team. You will process donations, enter donor and gift information into Salesforce NPSP, and help answer inquiries with excellent customer service.

You will learn about giving channels, reconcile files, support team projects, and help ensure data accuracy and donor confidentiality in a fast-paced nonprofit environment.