Developer-Security SaaS Account Manager - Growth

Root; Chicago (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

Aikido Security is seeking an Account Manager to deepen relationships with existing clients and drive value from our security platform. You will focus on upselling, expanding usage, and ensuring customer satisfaction while coordinating with product and success teams.

The role emphasizes a medior/senior profile, strong CRM experience, and a proactive, self-starting attitude in a fast-paced environment.

Qualifications

• Medior/Senior profile.
• Experience with CRM, upselling strategies, client retention, and account growth.
• Very tech-savvy.
• Hungry and 'get stuff done' mentality.
• Self-starter and independent.
• Fluent in English.

Responsibilities

• Manage and expand relationships with existing clients, focusing on upselling and maximizing customer satisfaction.
• Execute growth initiatives aimed at expanding customer usage and value realization.
• Identify opportunities for upselling additional features and services to existing customers.
• Maintain and manage customer records in our CRM system.
• Work at the intersection of sales, customer success, and product to gather and relay customer feedback to optimize the product.

Skills

CRM

Upselling

Client retention

Account growth

Tech-savvy

English

Job description

Aikido Security is seeking an Account Manager to deepen relationships with existing clients and drive value from our security platform. You will focus on upselling, expanding usage, and ensuring customer satisfaction while coordinating with product and success teams.

The role emphasizes a medior/senior profile, strong CRM experience, and a proactive, self-starting attitude in a fast-paced environment.