Account Manager US

Root; Chicago (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

Aikido Security is seeking an Account Manager to deepen relationships with existing clients and drive value from our security platform. You will focus on upselling, expanding usage, and ensuring customer satisfaction while coordinating with product and success teams.

The role emphasizes a medior/senior profile, strong CRM experience, and a proactive, self-starting attitude in a fast-paced environment.

Qualifications

• Medior/Senior profile.
• Experience with CRM, upselling strategies, client retention, and account growth.
• Very tech-savvy.
• Hungry and 'get stuff done' mentality.
• Self-starter and independent.
• Fluent in English.

Responsibilities

• Manage and expand relationships with existing clients, focusing on upselling and maximizing customer satisfaction.
• Execute growth initiatives aimed at expanding customer usage and value realization.
• Identify opportunities for upselling additional features and services to existing customers.
• Maintain and manage customer records in our CRM system.
• Work at the intersection of sales, customer success, and product to gather and relay customer feedback to optimize the product.

Skills

CRM

Upselling

Client retention

Account growth

Tech-savvy

English

Job description

We're making security suck less for developers.

Security tools haven't kept up with how software is built today. They interrupt teams, slow releases, and turn security into a bottleneck instead of a capability. We built Aikido to change that. Aikido builds developer-first security products that reduce real risk without getting in the way of shipping software. We focus on what actually matters and automate the rest.

We're taking on legacy security tools that teams have been stuck with, and we're winning. If you want to help us take market share and build products developers actually enjoy using, you're in the right place.

Founded in 2022 by third-time founders, Aikido has $85M in the bank, a long runway ahead, and unicorn status. We're building toward self-securing software. Join an all-star team. Take real ownership. Push boundaries. Build things that matter.

We're looking for an Account Manager who is eager to help our clients get the most out of Aikido Security. Your role will be central in managing and nurturing relationships with our existing clients, ensuring they not only stick around but also find increasing value in our product.

Responsibilities

• Manage and expand relationships with existing clients, focusing on upselling and maximizing customer satisfaction.
• Execute growth initiatives aimed at expanding customer usage and value realization.
• Identify opportunities for upselling additional features and services to existing customers.
• Maintain and manage customer records in our CRM system.
• Work at the intersection of sales, customer success, and product to gather and relay customer feedback to optimize the product.

• Medior/Senior profile
• Experience with CRM, upselling strategies, client retention, and account growth
• Very tech-savvy
• Hungry and 'get stuff done' mentality
• Self-starter and independent
• Fluent in English

What you can expect

• Short decision lines. Big ownership. Shape the projects that matter and ship fast.
• Grow as fast as we do. Take on more, own more, and carve out your own path.
• Top-tier tech pay and equity.
• High trust, strong values, zero corporate BS.
• Flexibility in working hours.
• A company that sticks to its values in an open and informal atmosphere.

We hire for talent, drive, and potential. Everything else is noise.