Desktop Systems Analyst

US Tech Solutions; Redwood City (CA); On-site; USD 37,195 - 44,083; Full time

Job summary

A global staff augmentation firm is seeking an Associate Team Lead to provide IT support for the Redwood City, CA office. The ideal candidate will have at least 3 years of desktop support experience, excellent communication skills, and a strong understanding of IT hardware and software. This role involves technical consulting, problem-solving, and managing IT setups. Competitive pay rate starts at $32/hr.

Qualifications

• Minimum of 3 years of experience in a desktop support role in IT.
• Proven track record supporting MS Windows operating systems, particularly Windows 10 & 11.
• Must have excellent knowledge of computer hardware and software in general.

Responsibilities

• Being the local IT point of contact for the business.
• Collecting feedback from customers and acting as a translator between IT and the business.
• Initial setup of IT services as part of the new hire process.

Skills

Customer satisfaction

Technical problem-solving

IT support

Communication skills

Linux experience

Apple Mac experience

Active Directory

ServiceNow

Microsoft Office

Tools

Active Directory

Microsoft Office

Windows Operating System

OSX Operating System

ServiceNow

Microsoft Teams

Microsoft OneDrive

Google Chrome

Microsoft Edge

Zoom

Job description

This range is provided by US Tech Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Direct message the job poster from US Tech Solutions

Base pay range

$27.00/hr - $32.00/hr

Associate Team Lead at US Tech Solutions

Pay Rate: $32/hr

Duration: 04 Months

Summary:

• We're looking for an End User Services Associate candidate with experience in ((list 3 areas of specialty or skills)) to join our team in ((location/on-site/hybrid - include days/or remote)).
• You will be responsible for providing IT support across a wide range of services to internal Client customers for the Redwood City, CA office. A key part of your role will be to work closely with IT's regional customers to understand their needs better and to propose technical solutions to day-to-day business problems.

Technology You’ll Use

• Active Directory, Microsoft Office, Windows Operating System, OSX Operating System, ServiceNow, Microsoft Teams, Microsoft OneDrive, Google Chrome, Microsoft Edge, Zoom.

Your Role Responsibilities? Here’s What You’ll Do

• Being the local IT point of contact for the business
• Collecting feedback from customers and acting as a translator between IT and the business and understanding how Client's business works
• Acting as a technical consultant for the business, solving technical problems that add business value
• Initial setup of IT services as part of the new hire process (incl. delivering IT induction)
• Ongoing configuration and maintenance of IT-supported hardware and software standard

What We’d Like to See

• A good understanding of "Quality" as it relates to customer satisfaction
• Has worked in large multi-national environments that span the globe
• Must have good written and verbal English skills
• Linux and/or Apple Mac Experience
• Experience using a helpdesk or IT issue and problems tracking system such as ServiceNow
• Minimum of 3 years of experience in a desktop support role in IT
• Proven track record supporting MS Windows operating systems (particularly Windows 10 & 11), Active Directory, and MS Office (including MS Outlook)
• Must have excellent knowledge of computer hardware and software in general

Seniority level

• Associate

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting

About US Tech Solutions

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com

Equal Opportunity Employer

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.