IT Systems Support Analyst

Insight Global

Tempe (AZ)

On-site

USD 31,684 - 35,817

Full time

14 days+

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Benefits offered by this job

Comprehensive benefits package

Medical insurance

Vision insurance

401(k) eligibility after 90 days

Paid sick leave

Job summary

A large research university is seeking an IT Systems Support Analyst in Tempe, AZ. Responsibilities include providing endpoint support, utilizing troubleshooting and hardware resolution skills, and connecting various operating systems. Candidates should be flexible for critical issues and enjoy a comprehensive benefits package including medical and 401(k).

Qualifications

Experience with server-client model in enterprise environments.
Proficient in Outlook client configuration in Exchange environment.
Knowledge of PC image deployment and testing.

Responsibilities

Provide endpoint support to faculty and staff.
Utilize A/V, troubleshooting, and hardware resolution skills.
Assist with basic A/V technician support for various teams.

Skills

Cross-platform technical troubleshooting

Active Directory experience

SCCM experience

JAMF experience

A/V setup

Remote support tools proficiency

Dell and Apple hardware expertise

Inventory management systems

Network file shares and printer support

Problem source identification

Job description

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$23.00/hr - $26.00/hr

POSITION: IT Systems Support Analyst

LOCATION: Tempe, AZ 85281 (Onsite, Monday – Friday)

PAY RANGE: $23.00 - $26.00 per hour

DURATION: 6-Month-To-Hire ($60k base salary upon conversion)

QUALIFICATIONS & EXPERIENCE:

Core Skills:

Cross-platform technical troubleshooting.
Active Directory, SCCM, JAMF experience.
Event/conference support: A/V setup, mic/speaker/camera placement, video conferencing.
Remote support tools proficiency.
Dell and Apple hardware expertise.
Inventory management systems.
Network file shares and printer support.
Hardware/software issue resolution.
Problem source identification and solution methods.

Technical Knowledge:

Network print server configuration and troubleshooting.
Outlook client configuration in Exchange environment.
PC image deployment and testing.
VPN secure connection setup.
Server-client model in enterprise environments.

Additional Skills:

Basic project management (task organization, prioritization).
KB article creation, policy and standards writing.
Presenting in groups and staff training.
Ability to explain technical concepts to technical/non-technical users.

SUMMARY & OVERVIEW:

A large research university in Tempe, AZ is seeking an IT Systems Support Analyst to join their team. You will be responsible for providing endpoint support to faculty and staff by utilizing software, A/V, troubleshooting, and hardware resolution skills. Your responsibilities will also include connection setup and troubleshooting for multiple different operating systems (i.e., Windows, Mac, and Mobile), as well as email support (i.e., Outlook, Gmail). You will also assist with basic A/V technician support for various teams. Candidates should have flexibility (as needed) to help support critical issues if they occur on nights/weekends (not all the time and only as critical issues arise).

Compensation:

$23.00/hr - $26.00/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility for the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.

Seniority level