IT Support Technician

Pop-Up Talent; Sacramento (CA); On-site; USD 48,216 - 55,104; Full time

Benefits offered by this job

Flexible Vacation

401k with Company Match

Medical (90%)

Dental (100%)

Vision (100%)

Life Insurance (100%)

Sick Pay

Paid Holidays

Employee Recognition Platform

Anniversary Recognition Program

Job summary

A managed service provider in Sacramento is seeking an IT Support Technician. This role involves maintaining production servers, providing top-level user support, and troubleshooting networking issues. Ideal candidates will have four years of experience in IT support, strong knowledge of network technologies, and excellent communication skills. This position offers a full-time employment opportunity with competitive pay, benefits including medical and dental insurance, and a bonus program.

Qualifications

• Four years of experience in similar IT support positions.
• History of network and firewall administration.
• Strong troubleshooting knowledge across various technologies.

Responsibilities

• Make user experience the top priority.
• Administer and maintain production servers and applications.
• Monitor alert systems and respond according to guidelines.

Skills

Network and firewall administration

Cloud technologies

Server troubleshooting

Workstation troubleshooting

Customer service skills

Excellent communication skills

Reliable work ethic

Tools

Cisco

Sophos

Sonicwall

Windows Server technologies

Microsoft 365

Azure technologies

Active Directory

Job description

Opportunity with a Managed Service Provider (MSP) that manages networks, computer systems, and vendors for our business clients throughout the US, but primarily in Northern California. The IT Support Technician will have a track record of understanding business desktop, server, cloud, and networking technologies, including Windows 11 workstations, Windows 2016‑22 servers, advanced networking, and vendor‑specific hardware and software.

Base pay range

$35.00/hr - $40.00/hr

Direct message the job poster from Pop-Up Talent.

Responsibilities

• Making the user experience the top priority
• Working as a team to administer and maintain production servers and applications
• Performing support of network routing, VLANs, Windows server, and Windows desktop administration and troubleshooting tasks
• Acting as an escalation point for customer device outages and performance issues
• Monitoring alert systems and taking appropriate action as per guidelines
• Analyzing various messages in an event log to affect repairs
• Receiving escalated service requests requiring an enhanced response
• Training and mentoring other technicians
• Member of the after‑hours support team

Requirements

• Four (4) years of experience in similar IT support positions
• History of network and firewall administration (Cisco, Sophos, Sonicwall)
• Strong network, cloud, server, and workstation troubleshooting knowledge
• Excellent customer service skills (courteous, tactful, and professional demeanor)
• Excellent written and verbal communication skills, with experience presenting to groups
• Reliable work ethic

Desired Skills and Knowledge

• Windows server technologies
• Microsoft 365 and Azure technologies
• Active Directory and GPO administration
• Network switch and firewall technologies

Benefits

• Flexible Vacation
• Bonus Program401k with Company Match
• Medical (90%), Dental (100%), Vision (100%)
• Life Insurance (100%)
• AD&D (100%)
• Sick Pay
• Paid Holidays
• Employee Recognition Platform
• Anniversary Recognition Program

We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

IT Services and IT Consulting

Location

Sacramento, CA