Systems Administrator

Cypress HCM; Palo Alto (CA); On-site; USD 61,992 - 85,411; Full time

Job summary

A technology solutions provider is seeking a Systems Administrator in Palo Alto, California. The ideal candidate will have over 3 years of experience in IT support and systems administration, with proficiency in various enterprise applications. Key responsibilities include providing technical support, assisting executives, and maintaining system compliance. Strong troubleshooting skills and knowledge in IT security are critical for the role. This position offers a competitive pay range of $45.00/hr - $62.00/hr.

Qualifications

• Minimum of 3 years of work experience in IT support or systems administration.
• In-depth knowledge of Windows/Android and Apple products.
• Strong understanding of IT security best practices.

Responsibilities

• Provide technical support for enterprise applications.
• Assist executives with premium technical assistance.
• Maintain accurate inventory of hardware and software.
• Recommend and implement process improvements.
• Develop knowledge base articles for technical issues.

Skills

IT support

System administration

Technical troubleshooting

Customer service

Communication skills

Tools

Microsoft 365

Google Workspace

Jamf

InTune

Okta

Zoom

Slack

Job description

This range is provided by Cypress HCM. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$45.00/hr - $62.00/hr

Systems Administrator

This role is ideal for someone with approximately 3 years of hands‑on experience in system administration, eager to expand their skills across a diverse technology stack and contribute to the stability and performance of our critical infrastructure. This position will report to the Director of Global IT and you'll play a key role in maintaining our systems, supporting our users, and assisting in the implementation of new technologies.

Core Responsibilities

Advanced Troubleshooting and Technical Support:

• Serve as an escalation point for the global Service Desk Team providing technical support to end‑users for the various enterprise applications supported at our company. (e.g., Microsoft 365, Google Workspace, Jamf, InTune, Okta, Zoom, Slack).
• Coordinate repair and recovery efforts for system failures and engage with impacted teams as needed.
• Collaborate with senior system administrators and other IT team members on business critical projects and initiatives.
• Serve as a point of contact for company FedRAMP systems, collaborating closely with the Identity and Access Management team to uphold strict system compliance and ensure seamless business continuity.

Executive Support:

• Providing premium and proactive technical assistance to senior leadership, executives, and their administrative staff.

Asset Management and Documentation:

• Collaborate with the Service Desk Team to maintain an accurate inventory of all endpoints, documenting hardware and software details.
• Assist with asset management, including tracking inventory of hardware and software.

Process Optimization:

• Identify, recommend, and implement continuous process improvements to enhance support operations and minimize incident occurrences.

Knowledge Base Development and Maintenance:

• Create and publish knowledge base articles for complex or novel issues lacking existing documentation. Regularly update existing articles to ensure accuracy and relevance.

Qualifications

• Minimum of 3 years of work experience providing front‑line IT support or systems administration work.
• In‑depth knowledge of Windows/Android, Apple ecosystem of products, including Macs, iPhones, and iPads.
• Advanced proficiency with standard IT productivity tools and systems (e.g., Microsoft 365, Google Workspace, Jamf, InTune, Okta, Zoom, Slack).
• Strong knowledge of IT security best practices and compliance standards.

Preferred Qualifications

• Relevant industry certifications such as ITIL or CompTIA are considered a valuable asset.
• Excellent troubleshooting skills and the ability to thoroughly resolve issues across various systems supported at our company.
• Excellent verbal and written communication skills that can work closely with both technical and management teams across the organization.
• Excellent customer service skills and the ability to be a self‑starter.
• Exposure to IT security best practices.