Desktop Support Specialist

Howard-Sloan Search; New York (NY); On-site; USD 125,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Job summary

A financial services firm based in New York is looking for a Sr. Technical Recruiter to provide technical support and assist with IT service management. The ideal candidate will have a Bachelor's degree and 4-6 years of experience in technical support. The role requires excellent customer service skills and problem-solving abilities, with a 5 days on-site schedule.

Qualifications

• 4-6 years of experience in a technical support role in a small to medium enterprise.
• Experience in a high-touch, professional, customer-service-oriented organization.

Responsibilities

• Provide professional phone and desk-side support in a customer-facing environment.
• Assist with managing the firm's IT service management tool.
• Organize and execute technology for firm meetings.

Skills

Technical support

Customer service

Problem solving

Windows 10 support

Active Directory management

Education

Bachelor's degree in Management Information Systems or Computer Science

Tools

Cisco IP Telephone System

Microsoft Exchange (O365)

Job description

This range is provided by Howard‑Sloan Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$125,000.00/yr - $130,000.00/yr

Direct message the job poster from Howard‑Sloan Search

Sr. Technical Recruiter - at Howard-Sloan Search

Our client a 50 years old Financial Services firm - with the focus on investing in transformative growth in companies in the Business & Consumer Services, Financial Services & Technology, Healthcare and Technology, Media & Telecommunications sectors. currently manages over $27 billion in equity capital is seeking a full-time Senior Desktop Specialist to provides technical support to all firm's professional staff and support requests via e‑mail, phone, and in‑person, during business and after‑hours with Excellent communication skills, relationship building, with outstanding customer facing skills.

The Desktop / Help Desk Specialist will work in a team environment that enables escalation to the Engineering team and other subject matter experts.

Seeking a versatile resource who has a passion for technology and enjoys solving technical problems while providing exceptional customer service with 5 days on site schedule.

Primary Job Responsibilities

• Provide professional, phone and desk-side support in a high-touch, customer-facing environment
• Assist with managing the firm's IT Service Management tool
• Tracking asset inventory of all user-related hardware/software
• Assist with onboarding and offboarding, configuration of accounts, application access, and equipment
• Organize, set up, and execute technology for firm meetings with external parties
• Managing the firm's audio / visual environment, including firm conference room technology
• Managing the firm's mobil accounts
• Provide support coverage after-hours as part of an on‑call rotation.
• Identify recurring incidents and work with the team to find permanent solution.
• Document routine procedures
• Provide employees with training
• Responsibilities include assisting in managing support operations, rollouts of new services, equipment, and migration of applications.

Required Technical Skills

• Experience with supporting Windows 10 devices and iPhone, iPad, MiFi devices
• Troubleshooting of various types of desktop and laptop computers
• Virus and malware detection, prevention and removal techniques
• Administration of Active directory: creation, updates, and management of user accounts
• Experience with Microsoft Exchange (O365) administration
• Experience with desktop image creation, provisioning, and management
• Mobile Device Management platforms
• Administration of Cisco IP Telephone System
• Strong technical background and problem-solving skills.

Education and Experience

• Bachelor's degree (must have) - pref. in Management Information Systems or CS
• 4-6 years of experience in a technical support role in a small to medium enterprise
• Experience in a high-touch, professional, customer-service oriented organization

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Medical insurance

Vision insurance

401(k)

Disability insurance