Desktop Support Technician - Windows & Office Pro

TEKsystems; Grand Rapids (MI); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Benefits

Job summary

TEKsystems in Grand Rapids, MI seeks an IT Help Desk Technician to provide end-user support for Windows workstations and Microsoft Office. You will handle service desk requests, troubleshoot hardware and software, and set up peripherals while ensuring security and efficiency.

Experience with SCCM, AD, and PowerShell scripts is preferred. Strong communication and training skills are important as you will document processes and assist diverse users onsite.

Qualifications

• Associates Degree (Bachelor's preferred or at least pursuing a Bachelors Degree) in Computer Science, Business Information Systems, Information Technology, or other relevant field, combined with a minimum of two years customer service experience.
• Requires a thorough working knowledge of computer hardware and software configuration, setup and troubleshooting protocols.
• Organizational skills and the ability to successfully prioritize a high-volume workload required.

Responsibilities

• Provide end-user support on desktop systems and peripherals, ensuring security, integrity, and efficient use of devices within the environment.
• Troubleshoot issues and service requests from the Service Desk, using remote desktop tools to build, monitor, and support desktop systems.
• Document processes and service desk ticket resolutions clearly for end users and teams.

Skills

Help desk

Support

Troubleshooting

Office 365

Active directory

Windows

Desktop

Technical support

Phone support

Ticketing system

Password reset

customer service

Education

Associates Degree / Bachelor's preferred

Tools

CompTIA Certifications

Job description

TEKsystems in Grand Rapids, MI seeks an IT Help Desk Technician to provide end-user support for Windows workstations and Microsoft Office. You will handle service desk requests, troubleshoot hardware and software, and set up peripherals while ensuring security and efficiency.

Experience with SCCM, AD, and PowerShell scripts is preferred. Strong communication and training skills are important as you will document processes and assist diverse users onsite.