Desktop Support Engineer: Windows & Mac Troubleshooter

SISL Global; Jacksonville (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology solutions provider in Jacksonville, Florida, is seeking a technical support specialist to provide second-level support for hardware and software issues. Responsibilities include diagnosing advanced problems, maintaining operating systems, and assisting with network connectivity issues. Ideal candidates should have excellent troubleshooting skills with Windows and Mac computers, and be capable of training junior technicians. The role will ensure compliance with IT policies and maintain user satisfaction.

Qualifications

• Excellent troubleshooting skills for Windows and Mac computers.
• Experience in providing second-level technical support.
• Ability to perform root cause analysis for recurring technical problems.

Responsibilities

• Provide second-level technical support for desktop/laptop hardware and software issues.
• Diagnose and resolve advanced technical issues escalated from L1 support.
• Install, configure, and maintain operating systems and software applications.
• Assist with network connectivity issues including LAN/WAN, Wi-Fi, and VPN.

Job description

A technology solutions provider in Jacksonville, Florida, is seeking a technical support specialist to provide second-level support for hardware and software issues. Responsibilities include diagnosing advanced problems, maintaining operating systems, and assisting with network connectivity issues. Ideal candidates should have excellent troubleshooting skills with Windows and Mac computers, and be capable of training junior technicians. The role will ensure compliance with IT policies and maintain user satisfaction.