Desktop Support Specialist – Windows & Mac End-User Help

GDR Group; Broomfield (CO); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Paid holidays, vacation, and sick leave

401(k) plan

Medical, dental, and vision insurance

Structured onboarding and training

Modern workspaces and innovative technology

Strong work-life balance

Job summary

A technology support company in Broomfield, Colorado is seeking a highly motivated Desktop Support Technician to provide outstanding technical assistance in a customer-centric environment. You will tackle hardware and software challenges, support users with effective communication, and maintain records of inventory. The ideal candidate should possess a strong technical background, enjoy helping others, and be proactive in resolving issues. This role offers a full-time schedule with numerous benefits and a supportive team culture.

Qualifications

• 1–2+ years in a desktop support or corporate helpdesk environment preferred.
• Technically inclined and eager to learn new tools and platforms.
• Able to communicate technical concepts to non-technical users.

Responsibilities

• Provide timely support for hardware and software issues.
• Deliver user support via ticketing systems and communication tools.
• Maintain accurate records of hardware assets and inventory.

Skills

Customer service skills

Technical troubleshooting

Communication skills

Teamwork

Self-starter attitude

Tools

Windows 10/11

Mac OS

Google Workspace

MS Office

Zoom

Job description

A technology support company in Broomfield, Colorado is seeking a highly motivated Desktop Support Technician to provide outstanding technical assistance in a customer-centric environment. You will tackle hardware and software challenges, support users with effective communication, and maintain records of inventory. The ideal candidate should possess a strong technical background, enjoy helping others, and be proactive in resolving issues. This role offers a full-time schedule with numerous benefits and a supportive team culture.