Desktop Support Technician - Windows & End-User IT

Ovation Workplace Services Inc; Beaverton (OR); On-site; USD 42,000 - 48,000; Full time

Job summary

Ovation Workplace Services Inc in Beaverton, OR is seeking a Desktop Support Technician to deliver first- and second-level IT support across local and remote environments. You will troubleshoot hardware, software, and enterprise applications, manage incidents in the ticketing system, and communicate effectively with end users to meet SLAs. This full-time role requires at least 18 months of hands-on IT support and a high school diploma.

Qualifications

• High school diploma or equivalent is required.
• 18+ months of hands-on desktop support or IT help desk experience.
• Experience with Windows 10/11 and Office 365 is preferred.
• Familiarity with IT ticketing systems and basic AV equipment.

Responsibilities

• Provide first- and second-level IT support for hardware, software, and applications via phone, remote access, and on-site visits.
• Document incidents and requests accurately in the ticketing system.
• Install and troubleshoot Windows 10/11 and Office 365, and provide macOS support as needed.
• Support enterprise applications and peripherals, including printers and networked devices.
• Maintain SLAs with timely updates and escalation as required.
• Coordinate with vendors for complex AV issues and IT changes.

Skills

Windows OS

Active Directory

Group Policy

Office 365

Troubleshooting

Communication

Time management

SLA adherence

Education

High school diploma

Tools

Remote access tools

MDM platforms

Office 365

IT ticketing system

Printer management

Job description

Ovation Workplace Services Inc in Beaverton, OR is seeking a Desktop Support Technician to deliver first- and second-level IT support across local and remote environments. You will troubleshoot hardware, software, and enterprise applications, manage incidents in the ticketing system, and communicate effectively with end users to meet SLAs. This full-time role requires at least 18 months of hands-on IT support and a high school diploma.