Onsite Tech Bar IT Support Technician

Ovation Workplace Services Inc; Beaverton (OR); On-site; USD 29,000 - 32,000; Full time

Job summary

Ovation Workplace Services Inc. seeks an IT Support Technician to join the onsite Tech Bar in Beaverton, delivering face-to-face technical assistance to end users and ensuring excellent customer service.

You will handle Windows desktop/laptop hardware, O365 applications, and device deployments across Windows and Mac environments. The role emphasizes strong communication, hands-on troubleshooting, and collaboration with IT teams to resolve issues efficiently, with a focus on a superior user

Qualifications

• Proven experience providing in-person technical support in a customer-focused environment.
• Excellent communication skills, with the ability to explain technical issues in simple terms.
• Strong knowledge of Microsoft Windows environments within an enterprise domain setting.
• Hands-on experience with Active Directory, SCCM/SMS, Group Policy, and remote-control methods.
• Proficiency in supporting Windows, Microsoft Office 365, and desktop/laptop hardware.
• Experience supporting Microsoft Office applications, especially Outlook and Teams.
• Familiarity with cloud-based storage such as OneDrive and Box.
• Awareness of antivirus software management in enterprise environments.
• Understanding of asset management processes and procedures.

Responsibilities

• Deliver high-quality, face-to-face technical support to end users via the Tech Bar and floor walking.
• Maintain a customer-first approach, ensuring users are informed throughout the support process.
• Collaborate with IT support teams to escalate and resolve issues efficiently.
• Troubleshoot and resolve hardware, software, and connectivity issues for Windows 10 desktops, laptops, and mobile devices.
• Support Microsoft Office 365 applications, including Outlook, Teams, OneDrive, and cloud storage platforms (e.g., Box).
• Perform device setup, configuration, and deployment for both Windows and Apple Mac/iOS environments.
• Utilise tools such as Active Directory, Group Policy Objects, SCCM/SMS, and remote-control technologies to manage and support devices.
• Assist with antivirus software management in an enterprise environment.
• Maintain accurate asset inventory records and support asset management processes.
• Use ServiceNow for ticket logging, tracking, and resolution (desirable).

Skills

Customer-facing support

Excellent communication

Windows environment

Active Directory

SCCM/SMS

Group Policy

Remote-control

Office 365

OneDrive/Box

Mobile devices

Education

High school

Tools

Active Directory

SCCM/SMS

Group Policy

Remote-control tools

Job description

Ovation Workplace Services Inc. seeks an IT Support Technician to join the onsite Tech Bar in Beaverton, delivering face-to-face technical assistance to end users and ensuring excellent customer service.

You will handle Windows desktop/laptop hardware, O365 applications, and device deployments across Windows and Mac environments. The role emphasizes strong communication, hands-on troubleshooting, and collaboration with IT teams to resolve issues efficiently, with a focus on a superior user