Onsite Desktop Support Specialist

Mavensoft Technologies; Salem (OR); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Vision insurance

Job summary

A technology services provider is seeking an Associate-level professional for a contract position in Salem, OR. The role involves providing technical support to users statewide through various channels, diagnosing complex issues, and performing hardware repairs and installations. Candidates should have at least two years of experience in desktop support. This position requires on-site presence with a focus on hardware upgrades and system troubleshooting.

Qualifications

• Two years of experience supporting desktops in an enterprise environment required.

Responsibilities

• Provide technical support to statewide users via phone, remote access, and on-site assistance.
• Investigate, diagnose, and resolve complex desktop, hardware, and software issues escalated from lower-level support teams.
• Troubleshoot and repair hardware issues, including physical replacement of components and system upgrades.
• Document resolutions, procedures, and installations in the knowledge base and ticketing system.

Skills

Desktop

Troubleshoot

Installation

Hardware Upgrades

Job description

A technology services provider is seeking an Associate-level professional for a contract position in Salem, OR. The role involves providing technical support to users statewide through various channels, diagnosing complex issues, and performing hardware repairs and installations. Candidates should have at least two years of experience in desktop support. This position requires on-site presence with a focus on hardware upgrades and system troubleshooting.