Desktop Support Technician_Longview

Gr8ttek; Longview (WA); On-site; USD 25,000 - 30,000; Full time

Job summary

Gr8ttek is seeking a Desktop Support Specialist for Longview, WA. This role offers a long-term potential contract-to-hire and pays $19.50 per hour (W2), with conversion typically around six months.

The company emphasizes aligning your IT expertise with client needs to build lasting partnerships. The ideal candidate will have 3+ years of end-user troubleshooting experience across PCs, desktops, laptops, tablets, and printers, plus OEM certifications and ITIL knowledge.

Qualifications

• 3+ years of experience in troubleshooting and repair in end-user environments (PCs, desktops, laptops, tablets, printers).
• Maintenance of OEM certifications as directed by management.
• Understanding of ITIL methodologies; A+ certification is desired.

Responsibilities

• Provide support to client-identified VIPs.
• Respond to change management requests including installing new PC equipment and deskside support.
• 3+ years experience performing IMAC activities (Install/Move/Add/Change).
• Perform all assigned desk-side support activities.
• Display outstanding technical and professional services skills at all times.
• Meet established customer service satisfaction levels and other metrics.
• Proactively communicate with end-users and service desk regarding arrival times, repair time estimates and status.
• Understand and follow all documented service operations policies and procedures.

Skills

End-user support

Troubleshooting

Customer service

Tools

OEM Certifications

ITIL

Job description

Gr8ttek is currently seeking aDesktop Support SpecialistinLongview, WA.

This is a long-term potential CTH opportunity. The pay will be$19.50(W2). The conversion is typically around 6 months.

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our client’s needs to forge long-lasting partnerships.

Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

The ideal candidate MUST HAVE 3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.

Desktop Support Responsibilities:

• Provide support to client-identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user deskside support and other related activities
• 3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and the status of the repair
• Understands and follows all documented service operations policies and procedures

Gr8ttek is currently seeking aDesktop Support SpecialistinLongview, WA.

This is a long-term potential CTH opportunity. The pay will be$19.50(W2). The conversion is typically around 6 months.

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our client’s needs to forge long-lasting partnerships.

Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

The ideal candidate MUST HAVE 3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.

Requirements:

• Maintain all required OEM Certifications as directed by Management
• 3+ years experience relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired