Desktop Support Technician_Sedro-Woolley

Gr8ttek, LLC; Sedro-Woolley (WA); On-site; USD 23,000 - 30,000; Full time

Job summary

Gr8ttek, LLC seeks a Desktop Support Specialist in Sedro-Woolley, WA to support end-user computing environments, including PCs, laptops, tablets, and printers. Responsibilities include VIP support, IMAC tasks, and deskside service with a focus on professional service delivery.

The role requires 3+ years of relevant experience and ITIL understanding; A+ certification is preferred. This is a long-term potential contract-to-hire opportunity based locally in Washington state.

Qualifications

• 3+ years of troubleshooting and repair experience on end-user devices (PCs, laptops, tablets, printers).
• Understanding of ITIL methodologies.
• OEM certifications directed by management; A+ certification is desirable.

Responsibilities

• Provide support to client-identified VIPs.
• Respond to change management requests including installing new PC equipment and deskside support.
• Perform IMAC (Install/Move/Add/Change) activities.
• Conduct desk-side support activities and maintain professional services standards.
• Meet customer service metrics and communicate repair statuses clearly.

Skills

Troubleshooting

Deskside support

ITIL

Customer service

Education

A+ certification

OEM certifications

Tools

PC hardware

End-user devices

Job description

Gr8ttek is currently seeking aDesktop Support SpecialistinSedro-Woolley, WA.

This is a long-term potential CTH opportunity. The pay will be$19.50(W2). The conversion is typically around 6 months.

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our client’s needs to forge long-lasting partnerships.

Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

The ideal candidate MUST HAVE 3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.

Desktop Support Responsibilities:

• Provide support to client-identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user deskside support and other related activities.
• 3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and the status of the repair
• Understands and follows all documented service operations policies and procedures.

Requirements:

• Maintain all required OEM Certifications as directed by Management
• 3+ years experience relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired

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