Desktop Support Technician_Longview

Gr8ttek, LLC; Longview (WA); On-site; USD 23,000 - 30,000; Full time

Job summary

Gr8ttek seeks a Desktop Support Specialist in Longview, WA to provide end-user support for PCs, laptops, tablets, and printers. The role requires 3+ years of troubleshooting experience and familiarity with ITIL processes. IMAC activities and desk-side support are key responsibilities. A+ certification is preferred.

The position offers long-term potential as a contract-to-hire opportunity with compensation around $19.50 per hour (W2). On-site work in Longview, WA is expected.

Qualifications

• 3+ years of end-user troubleshooting in desktops, laptops, tablets, and printers.
• Experience with IMAC activities and desk-side support.
• Familiarity with ITIL methodologies and high customer service standards.
• A+ certification is desired.

Responsibilities

• Provide VIP client support and end-user assistance.
• Install, move, add, or change PC equipment and desk-side support.
• Perform IMAC tasks and other desk-side duties.
• Maintain professional service standards and timely communication.
• Adhere to documented service procedures and change management.

Skills

End-user support

Troubleshooting

Desk-side support

Education

A+ certification

ITIL awareness

Tools

Desktop hardware

Printers

Job description

Gr8ttek is currently seeking aDesktop Support SpecialistinLongview, WA.

This is a long-term potential CTH opportunity. The pay will be$19.50(W2). The conversion is typically around 6 months.

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our client’s needs to forge long-lasting partnerships.

Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

The ideal candidate MUST HAVE 3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.,

Desktop Support Responsibilities:

• Provide support to client-identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user deskside support and other related activities.
• 3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and the status of the repair
• Understands and follows all documented service operations policies and procedures.

Requirements:

• Maintain all required OEM Certifications as directed by Management
• 3+ years experience relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired