Desktop Support Technician_Sedro-Woolley

Gr8ttek; Sedro-Woolley (WA); On-site; USD 23,000 - 30,000; Full time

Job summary

Gr8ttek is seeking a Desktop Support Specialist to join their Sedro-Woolley, WA team. The role involves end-user support, deskside assistance, and IMAC tasks in a fast-paced environment.

You will troubleshoot PCs, laptops, tablets, and printers, while maintaining professional service levels. The ideal candidate has 3+ years of experience in end-user IT support, familiarity with ITIL processes, and an A+ certification is desired.

Qualifications

• 3+ years of end-user troubleshooting and repair experience.
• Experience with PCs, desktops, laptops, tablets and printers.
• Familiarity with ITIL processes.
• A+ certification desired.

Responsibilities

• Provide support to identified VIPs and end users.
• Respond to change management requests including equipment installations and deskside support.
• Perform IMAC (Install/Move/Add/Change) activities.
• Conduct desk-side support and on-site troubleshooting.
• Display strong technical and professional service skills at all times.
• Meet customer service metrics and guidelines.
• Communicate status and time estimates with end users and service desk.

Skills

End-user support

Desk-side support

Customer service

Troubleshooting

Education

A+ Certification

ITIL familiarity

Tools

PCs

Desktops

Laptops

Tablets

Printers

Job description

Gr8ttek is currently seeking a Desktop Support Specialistin Sedro-Woolley, WA.

This is a long-term potential CTH opportunity. The pay will be $19.50(W2). The conversion is typically around 6 months.

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our client's needs to forge long-lasting partnerships.

Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

The ideal candidate MUST HAVE 3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.

Desktop Support Responsibilities

• Provide support to client-identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user deskside support and other related activities
• 3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and the status of the repair
• Understands and follows all documented service operations policies and procedures

Requirements

• Maintain all required OEM Certifications as directed by Management
• 3+ years experience relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired