Desktop Support Technician_Bellingham

Gr8ttek; Bellingham (WA); On-site; USD 28,000 - 33,000; Full time

Job summary

Gr8ttek is seeking a Desktop Support Specialist in Bellingham, WA. The role focuses on end-user computing support, repairs, and desk-side assistance in a fast-paced environment.

Requirements include 3+ years of troubleshooting experience across PCs, desktops, laptops, tablets and printers, with ITIL knowledge. A+ certification is desirable. This is a long-term potential CTH opportunity with compensation around $20.00 per hour (W2).

Qualifications

• 3+ years experience in basic to moderately complex troubleshooting in end-user environments (PCs, desktops, laptops, tablets, printers).
• ITIL methodologies understanding.
• A+ certification is desired.

Responsibilities

• Provide support to client-identified VIPs.
• Respond to change management requests including installing new PC equipment and end-user deskside support.
• Perform IMAC (Install/Move/Add/Change) activities.
• Perform all assigned desk-side support activities.
• Demonstrate outstanding technical and professional services skills at all times.
• Meet established customer service satisfaction levels and other metrics.
• Proactively communicate status, arrival times, and repair estimates to end-users and service desk.
• Follow all documented service operations policies and procedures.

Skills

End-user IT support

3+ years experience

ITIL

A+ certification (desired)

Job description

Gr8ttek is currently seeking aDesktop Support Specialistin Bellingham, WA.

This is a long-term potential CTH opportunity. The pay will be$20.00(W2). The conversion is typically around 6 months.

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our client’s needs to forge long-lasting partnerships.

Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

The ideal candidate MUST HAVE 3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.

Desktop Support Responsibilities

• Provide support to client-identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user deskside support and other related activities
• 3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and the status of the repair
• Understands and follows all documented service operations policies and procedures

Requirements

• Maintain all required OEM Certifications as directed by Management
• 3+ years experience relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired

Gr8ttek is currently seeking aDesktop Support Specialistin Bellingham, WA.

This is a long-term potential CTH opportunity. The pay will be$20.00(W2). The conversion is typically around 6 months.

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our client’s needs to forge long-lasting partnerships.

Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

The ideal candidate MUST HAVE 3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.

Desktop Support Responsibilities

• Provide support to client-identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user deskside support and other related activities
• 3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and the status of the repair
• Understands and follows all documented service operations policies and procedures

Requirements

• Maintain all required OEM Certifications as directed by Management
• 3+ years experience relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired