Desktop Support Technician_Friday Harbor

Gr8ttek; Friday Harbor (WA); Presencial; USD 26.000 - 30.000; Jornada completa

Descripción de la vacante

Gr8ttek is seeking a Desktop Support Specialist for Friday Harbor, WA. This on-site role supports end-user computing, including PCs, laptops, tablets and printers, with a long-term potential conversion after about six months.

The ideal candidate has 3+ years of hands-on troubleshooting, IMAC experience, and familiarity with ITIL concepts. A+ is a plus. Compensation begins at $19.50 per hour (W2), with potential for contract-to-hire.

Formación

• 3+ years of end-user support and troubleshooting experience.
• Experience with PCs, desktops, laptops, tablets and printers.
• Familiarity with ITIL concepts and basic IT operations.

Responsabilidades

• Provide support to client-identified VIPs.
• Respond to change management requests including new PC equipment and deskside support.
• 3+ years experience performing IMAC activities.
• Perform desk-side support and on-site assistance.
• Demonstrate technical and professional service skills.
• Meet customer service and operational metrics.
• Communicate repair status and ETA to end-users and service desk.

Conocimientos

Desktop support

VIP support

IMAC

Deskside support

Customer service

Descripción del empleo

Gr8ttek is currently seeking aDesktop Support SpecialistinFriday Harbor, WA.

This is a long-term potential CTH opportunity. The pay will be$19.50(W2). The conversion is typically around 6 months.

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our client’s needs to forge long-lasting partnerships.

Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

The ideal candidate MUST HAVE 3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.

Desktop Support Responsibilities:

• Provide support to client-identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user deskside support and other related activities
• 3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and the status of the repair
• Understands and follows all documented service operations policies and procedures

Gr8ttek is currently seeking aDesktop Support SpecialistinFriday Harbor, WA.

This is a long-term potential CTH opportunity. The pay will be$19.50(W2). The conversion is typically around 6 months.

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our client’s needs to forge long-lasting partnerships.

Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

The ideal candidate MUST HAVE 3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.

Desktop Support Responsibilities:

• Provide support to client-identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user deskside support and other related activities
• 3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and the status of the repair
• Understands and follows all documented service operations policies and procedures

Requirements:

• Maintain all required OEM Certifications as directed by Management
• 3+ years experience relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired