Desktop Support Technician_Friday Harbor

Gr8ttek, LLC; Friday Harbor (WA); On-site; USD 25,000 - 33,000; Full time

Job summary

Gr8ttek, LLC is seeking a Desktop Support Specialist to support end-user computing environments in Friday Harbor, WA. The role requires 3+ years in troubleshooting PCs, laptops, tablets, and printers, with IMAC experience and ITIL familiarity. A+ certification is preferred.

The position pays $19.50 per hour (W2) with a long-term potential transition, typical conversion around six months. Duties include VIP support, deskside service, and adherence to service procedures.

Qualifications

• 3+ years of experience performing basic to moderately complex troubleshooting in an end-user environment.
• Experience with IMAC (Install/Move/Add/Change) tasks.
• Understanding of ITIL methodologies.
• A+ certification is desired.

Responsibilities

• Provide support to client-identified VIPs.
• Respond to change management requests including installing new PC equipment and end-user deskside support.
• Perform IMAC activities (Install/Move/Add/Change).
• Conduct desk-side support activities as required.
• Display strong technical and professional services skills at all times.
• Meet customer service and operational metrics as outlined in guidelines.
• Proactively communicate with end-users and service desk about arrival times, repair estimates, and status.
• Follow all documented service operations policies and procedures.

Skills

IMAC experience

ITIL knowledge

A+ certification desired

Job description

Gr8ttek is currently seeking aDesktop Support SpecialistinFriday Harbor, WA.

This is a long-term potential CTH opportunity. The pay will be$19.50(W2). The conversion is typically around 6 months.

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our client’s needs to forge long-lasting partnerships.

Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

The ideal candidate MUST HAVE 3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.,

Desktop Support Responsibilities:

• Provide support to client-identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user deskside support and other related activities.
• 3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and the status of the repair
• Understands and follows all documented service operations policies and procedures.

Requirements:

• Maintain all required OEM Certifications as directed by Management
• 3+ years experience relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired