Desktop Support Technician — Start Your IT Career Onsite

TEKsystems c/o Allegis Group; Ann Arbor (MI); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and vision benefits on

Day-one benefits

Job summary

This is a Contract to Hire IT Support position based in Ann Arbor, MI with TEKsystems. It offers an onsite, fully in-person work environment and provides a pathway from internship or degree into a career in IT. The role emphasizes helping users, resolving hardware and software issues, and growing within IT support.

Pay ranges from $19.00 to $22.00 per hour, with benefits and eligibility varying by role. Prior Helpdesk or Desktop Support experience is preferred, and CompTIA certifications are

Qualifications

• Experience in helpdesk or desktop support or PC technician preferred.
• IT certifications desirable.
• Ability to diagnose and resolve software and hardware incidents.
• Experience with Windows 10/11 deployment and imaging.

Responsibilities

• To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications
• Swapping out laptops/desktops and deploying Windows 10/11
• Re-imaging windows 11 onto machines from windows 10
• To assist all our users with any logged IT related incident when called upon
• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
• To accurately record, update and document requests using the IT service desk system
• To install and configure new IT equipment
• To resolve incidents and upgrade different types of software and hardware
• To resolve incidents with printers, copiers, and scanners
• To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner

Skills

Helpdesk experience

Desktop Support

PC Technician

IT knowledge

Customer service

Tools

Windows 10/11 deployment

IT service desk system

Imaging Windows

Job description

This is a Contract to Hire IT Support position based in Ann Arbor, MI with TEKsystems. It offers an onsite, fully in-person work environment and provides a pathway from internship or degree into a career in IT. The role emphasizes helping users, resolving hardware and software issues, and growing within IT support.

Pay ranges from $19.00 to $22.00 per hour, with benefits and eligibility varying by role. Prior Helpdesk or Desktop Support experience is preferred, and CompTIA certifications are