Desktop Support Technician_Ketchikan

Gr8ttek, LLC; Ketchikan (AK); On-site; USD 23,000 - 32,000; Full time

Job summary

Gr8ttek, LLC in Ketchikan, AK is seeking a Desktop Support Specialist to provide on-site IT support for end-users, including PCs, laptops, tablets, and printers. The role emphasizes VIP support and adherence to ITIL-aligned processes to ensure timely incident resolution.

The position offers a long-term opportunity with compensation around $20 per hour (W2), with a typical conversion around six months. A minimum of 3+ years in end-user computing is preferred.

Qualifications

• 3+ years in end-user computing with desktops, laptops, tablets, and printers.
• ITIL-aligned support processes and customer service excellence.
• A+ certification or equivalent experience preferred.

Responsibilities

• Provide VIP desk-side and end-user support for on-site users.
• Install, move, add or change (IMAC) hardware as required.
• Communicate repair status and ETA to end-users and service desk.
• Adhere to documented service operations policies and procedures.

Skills

VIP support

Deskside support

Troubleshooting

ITIL

Education

A+ Certification

ITIL Foundation (preferred)

Tools

PC hardware

Laptops

Printers

Job description

Gr8ttek is currently seeking aDesktop Support Specialistin Ketchikan, AK.

This is a long-term potential CTH opportunity. The pay will be$20.00(W2). The conversion is typically around 6 months.

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our client’s needs to forge long-lasting partnerships.

Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

The ideal candidate MUST HAVE 3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.

Desktop Support Responsibilities:

• Provide support to client-identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user deskside support and other related activities.
• 3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and the status of the repair
• Understands and follows all documented service operations policies and procedures.

Requirements:

• Maintain all required OEM Certifications as directed by Management
• 3+ years experience relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired