Desktop Support Technician_Springfield

Gr8ttek; Springfield (OR); On-site; USD 26,000 - 29,000; Full time

Job summary

Gr8ttek is seeking a Desktop Support Specialist in Springfield, OR to provide end-user computing and deskside support for PCs, laptops, tablets, and printers. You will resolve issues, install equipment, and maintain user satisfaction.

Requirements include 3+ years of troubleshooting experience, ITIL familiarity, and preferably an A+ certification. Compensation is $19.50/hour (W2) with potential contract-to-hire after about six months.

Qualifications

• 3+ years of troubleshooting and repair in end-user environments.
• Experience with PCs, desktops, laptops, tablets and printers.
• ITIL familiarity and process adherence desired.
• A+ certification desired.

Responsibilities

• Provide deskside support and assist VIPs with IT issues.
• Install, move, add, or change (IMAC) equipment as required.
• Respond to change management requests and document status updates.
• Maintain service quality and meet customer satisfaction targets.
• Follow documented service operations policies and procedures.

Skills

End-user support

Customer service

Troubleshooting

Desk-side support

ITIL knowledge

Education

A+ Certification (desirable)

ITIL familiarity (desirable)

Tools

PC hardware

Printers

Job description

Gr8ttek is currently seeking aDesktop Support SpecialistinSpringfield, OR.

This is a long-term potential CTH opportunity. The pay will be$19.50(W2). The conversion is typically around 6 months.

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our client’s needs to forge long-lasting partnerships.

Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

The ideal candidate MUST HAVE 3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.

Desktop Support Responsibilities:

• Provide support to client-identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user deskside support and other related activities
• 3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and the status of the repair
• Understands and follows all documented service operations policies and procedures

Requirements:

• Maintain all required OEM Certifications as directed by Management
• 3+ years experience relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired