Desktop Support Technician - Overnight Shift- Onsite

Lincoln Computer Services; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Lincoln Computer Services is seeking a full-time Level I/II Desktop Support Engineer in New York. The ideal candidate will have 2-3 years of extensive experience in PC and Mac troubleshooting, with the ability to work independently and provide phone and onsite support for workstation issues. Responsibilities include installing software, resolving customer issues, and providing desktop support. Strong communication skills and familiarity with Cisco Phone Systems are a plus.

Qualifications

• 2-3 years of hands-on experience in desktop support.
• Experience with PC, Mac, and Printer break/fix tasks.
• Ability to work independently with minimal supervision.

Responsibilities

• Provide phone support and onsite remediation for workstation issues.
• Troubleshoot and resolve customer system problems across various technologies.
• Install new software and upgrades onsite.
• Install service packs and security updates.

Skills

Knowledge of MAC and Windows operating systems

Installing and configuring technologies

Excellent communication skills

Experience with Cisco Phone Systems

Job description

Job Overview

We are currently seeking a full timeLevel I/IIDesktop Support Engineerwith 2-3 yearsof extensive hands-on experience with the following:PC, Mac and Printer break/fix.

Responsibilities

• Provide phone support and on-siteremediation for workstation issues
• Troubleshooting and resolving customer system problems across a broad range of technologies
• Provide onsite installations of new software and upgrades
• Provide installation of service Packs and security updates
• Provide onsite support and installations to clients
• Provide Desktopsupport including analyzing and resolving end-user issues
• Provide printer troubleshooting

Skills & Experience

• Knowledge ofMAC and Windowsoperating systems and desktop applications
• Experience with installing, configuring, and administering a broad range of technologies
• Reliable, who can work with little to no supervision
• Excellent written and verbal communication skills
• Knowledge of Cisco Phone Systems a plus
• Certifications a plus