Desktop Support Technician - Overnight Shift- Onsite

LincolnIT; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

LincolnIT is looking for a full-time Level I/II Desktop Support Engineer in New York, NY. You will provide phone and onsite support, troubleshoot issues across PC and Mac systems, and conduct software installations and updates.

The ideal candidate has 2-3 years of experience, excellent communication skills, and the ability to work independently. Join a company that values collaboration and integrity in technology solutions.

Qualifications

• 2-3 years of extensive hands-on experience with PC, Mac and printer break/fix.
• Reliable individual who can work with little to no supervision.
• Certifications a plus.

Responsibilities

• Provide phone support and on-site remediation for workstation issues.
• Troubleshoot and resolve customer system problems across a broad range of technologies.
• Provide onsite installations of new software and upgrades.
• Provide installation of service Packs and security updates.
• Provide onsite support and installations to clients.
• Analyze and resolve end-user issues.
• Provide printer troubleshooting.

Skills

Knowledge of MAC and Windows operating systems and desktop applications

Experience with installing, configuring, and administering a broad range of technologies

Excellent written and verbal communication skills

Knowledge of Cisco Phone Systems

Job description

Job Overview

We are currently seeking a full time Level I/II Desktop Support Engineer with 2-3 years of extensive hands-on experience with PC, Mac and printer break/fix.

Responsibilities

• Provide phone support and on-site remediation for workstation issues
• Troubleshooting and resolving customer system problems across a broad range of technologies
• Provide onsite installations of new software and upgrades
• Provide installation of service Packs and security updates
• Provide onsite support and installations to clients
• Provide Desktop support including analyzing and resolving end-user issues
• Provide printer troubleshooting

Skills & Experience

• Knowledge of MAC and Windows operating systems and desktop applications
• Experience with installing, configuring, and administering a broad range of technologies
• Reliable, who can work with little to no supervision
• Excellent written and verbal communication skills
• Knowledge of Cisco Phone Systems a plus
• Certifications a plus

Company Overview

Founded in 1998, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today!