IT Desktop Support Technician

Sky Systems, Inc. (SkySys); Arlington (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading IT services provider located in Arlington, Virginia seeks a skilled IT Support Technician to provide on-site infrastructure support. The role requires a minimum of 3 years of experience in IT support, excellent troubleshooting skills with hardware and software, and a good understanding of networking concepts. Ideal candidates will have an Associate Degree in Electronics and CompTIA A+ Certification. Must possess strong communication skills and be open to flexible work schedules.

Qualifications

• Minimum 3 years experience in IT Infrastructure support.
• Ability to lift/move computer equipment weighing up to 50 lbs.
• Experience with troubleshooting desktop applications and peripherals.

Responsibilities

• Provide IT Infrastructure field support with troubleshooting abilities.
• Install and troubleshoot desktops, printers, and laptops.
• Participate in preventive actions through repeat call analysis.

Skills

IT Infrastructure field support

Troubleshooting hardware and software issues

Desk-side support

Basic administration of Windows O/S and MAC/Linux OS

TCP/IP networking

Excellent communication skills

Education

Associate Degree in Electronics

CompTIA A+ Certification

Tools

ServiceNow

Remedy

Job description

Job Type & Location

5 days Onsite | 1812 N Moore St, Arlington, VA 22209

Job Requirements

Technical

• Minimum 3 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
• Ability to lift / move computer equipment weighing up to 50 lbs.
• Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.
• Experienced in repeat call analysis and developing preventive actions.
• Experienced in Problem management.
• Excellent written and oral communication skills with clients and management as well as people skills.

• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency.
• Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client).
• Experience of ticketing tools (ServiceNow / Remedy etc.).

Non-Technical

• Good in oral and written communication.
• Able to interact and work with customers at different levels.
• Driven and result oriented.
• Passionate about the work.
• Ability to work independently or as part of a team.
• Ability to complete tasks effectively with minimal supervision.
• Must be available to work flexible work schedules.