3rd Shift - Desktop Consultant

Mbi Llc; Newark, Northern (NJ, KY); Hybrid; USD 52,000 - 78,000; Full time

Job summary

MBI LLC is seeking a Desktop Engineer for the 3rd shift to provide level 1 and 2 on-site support for desktop and laptop hardware/software issues. You will troubleshoot computer problems, work with users by phone, email, and remote access, and resolve connectivity and network issues in a large office environment.

The role requires experience with Windows Active Directory, Office 365, and ITIL concepts, and offers a fully onsite schedule (5 days, Tue-Sat 12am-8am).

Qualifications

• College degree and/or 4-6 years' experience.
• Experience with Windows Active Directory and Office 365.
• Experience troubleshooting network issues in large office setups.
• Experience supporting and troubleshooting printer systems.
• Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts.
• Strong customer service and communication skills.
• Experience with a scripting language preferred.
• Must be able to work on Saturdays and certain Holidays.
• Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.
• MDM experience, specifically Airwatch, is a plus.

Responsibilities

• Provide level 1 & 2 desktop support onsite for users.
• Troubleshoot hardware and software problems on desktops and laptops.
• Troubleshoot Desktop LAN, server, Wi-Fi and connectivity issues.
• Utilize ticketing system to track email submissions and manage phone support.
• Manage Windows Active Directory and Exchange.
• Collaborate with IT staff on system maintenance and projects.
• Maintain asset management records.
• Coordinate with vendors on repair and maintenance of IT equipment.

Skills

Troubleshooting

Active Directory

Office 365

Printer support

Networking basics

Remote support

Customer service

Communication skills

Scripting language

Education

College degree

4-6 years experience

Tools

Ticketing system

Remote access tools

Airwatch (MDM)

Job description

- This is a fully onsite role (5 days, Tuesday to Saturday 12am-8am) providing level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.

- We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools.

- This is a fully On-Site support role to troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.

- Troubleshoot Desktop LAN, server, wi-fi and connectivity issues.

- Utilize ticketing system to track email submissions and managing phone support efforts.

- Manage Windows Active Directory and Exchange.

- Work closely with other IT employees on system maintenance and configuration projects.

- Work closely with other employees on interdepartmental projects.

- Maintain accurate asset management records.

- Work with vendors and manufacturers on repair and maintenance of IT equipment.

- College degree and/or 4-6 years' experience.

- Ability to help employees solve hardware and software problems.

- Experience with Windows Active Directory& Office 365.

- Experience troubleshooting network issues in large office setups.

- Experience supporting and troubleshooting printer systems.

- Familiarity with DHCP,DNS, LAN, WAN, and other common networking concepts.

- Strong customer service and communication skills.

- Experience with a scripting language preferred.

- Must be able to work on Saturdays and certain Holidays.

- Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.

- MDM experience, specifically Airwatch, is a plus.