IT Desktop Technician Support

TechDigital Group; Hebron Estates (KY); On-site; USD 40,000 - 50,000; Full time

Job summary

A tech services company in Hebron Estates is looking for a Deskside Support Technician to provide hardware and software troubleshooting. The role requires 2+ years of experience and strong communication skills. This is a full-time position on the second shift, offering an opportunity to work closely with customers to resolve technical issues.

Qualifications

• 2+ years of desk side support experience preferred.
• Good communication and interpersonal skills to work with customers.
• US Citizen or Permanent Resident required.

Responsibilities

• Provide Deskside Support including general computer hardware and software troubleshooting.
• Request, enable and setup accounts and access for new users.
• Install standard image for new and re-image systems.
• Provide technical assistance during install/conversion as requested for in-house and remote users.

Skills

Deskside Support

Hardware Troubleshooting

Software Troubleshooting

Communication Skills

Interpersonal Skills

Education

A+ Certification

Job description

Schedule

Full Time - Second Shift 2 pm - 10:30 pm M-F

Responsibilities

• Provide Deskside Support including general computer hardware and software troubleshooting
• Request, enable and setup accounts and access for new users
• Install standard image for new and re-image systems
• Configure (hardware, software) client computers prior to installation
• Maintain and troubleshooting local Zebra and Client printers and handheld scanners
• Support warehouse application and hardware systems including aPick to Light and Print and Apply System (training will be provided, interest in learning is necessary.)
• Receive and organize asset inventory
• Deliver/Install Assets
• Terminate, dispose of, relocate assets as needed
• Provide IMAC (Install/Move/Add/Change) services for all desktops, laptops, and other related devices
• Provide technical assistance during install/conversion as requested for in-house and remote users
• Manage IT Ticket Queue of requests to meet the SLA requirement
• Coordinate with next Level support for any open issues
• Willing to work different shifts as needed
• Tier 1 support for Network/LAN/Telephony

Qualifications

• 2+ years desk side support experience preferred
• Good communication and interpersonal skills to work with customers
• A+ Certification preferred
• US Citizen or Permanent Resident required
• Onsite Support, not remote