Help Desk/MAC Engineer

LincolnIT; New York (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Training and education

Medical, dental, and vision benefits

401k

Generous paid time off

Excellent work atmosphere

Job summary

LincolnIT is seeking a full time Level I/II MAC and PC Support Engineer in New York. The ideal candidate has 1+ years of hands-on experience with iMac and Macbook repairs, and is well-versed in both MAC and Windows operating systems. Responsibilities include providing phone support, troubleshooting, remote installations, and onsite support.

The company offers a competitive salary along with a comprehensive benefits package, emphasizing training, education, and a collaborative work environment.

Qualifications

• 1+ years of extensive hands-on experience with iMac and Macbook repairs.
• Familiarity with all OSX operating systems.
• Ability to support MAC and Windows environments on site.

Responsibilities

• Provide phone support and remote remediation for workstation issues.
• Troubleshoot and resolve customer system problems across various technologies.
• Install new software and upgrades remotely.
• Install service packs and security updates remotely.
• Provide onsite support and installations to clients when necessary.
• Analyze and resolve end-user issues through help desk support.

Skills

Knowledge of MAC and Windows operating systems and desktop applications

Experience with installing, configuring, and administering a broad range of technologies

Excellent written and verbal communication skills

Knowledge of Cisco Phone Systems

Job description

Job Overview

We are currently seeking a full time Level I/II MAC and PC Support Engineer with a 1+ years of extensive hands on experience with the following: iMac and Macbook repairs, also all OSX operating systems. Support all MAC and Windows environments on site.

Responsibilities

• Provide phone support and remote remediation for workstation issues
• Troubleshooting and resolving customer system problems across a broad range of technologies
• Provide remote installations of new software and upgrades
• Provide remote installation of service Packs and security updates
• Provide onsite support and installations to clients when necessary
• Provide help desk support including analyzing and resolving end-user issues

Skills & Experience

• Knowledge of MAC and Windows operating systems and desktop applications
• Experience with installing, configuring, and administering a broad range of technologies
• Excellent written and verbal communication skills
• Knowledge of Cisco Phone Systems a plus
• Certifications a plus

Company Overview

Founded in 1997, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today!

Benefits

Lincoln offers a competitive salary, training and education, a great benefits package (medical, dental, vision, 401k), generous paid time off and an excellent work atmosphere.