Desktop Support Specialist

Kelly Science, Engineering, Technology & Telecom; Fuquay-Varina (NC); On-site; USD 32,000 - 43,000; Full time

Job summary

Kelly Science, Engineering, Technology & Telecom is seeking an onsite Tier 2 deskside support technician in Fuquay-Varina, NC. The role includes deploying and imaging computers, upgrading to Windows 11, asset disposal, and strong scripting skills. Applicants should be able to lift 50 pounds, wear safety boots, and drive locally.

W2 contract, no C2C, visa sponsorship not available. Local shifts include first and possible third shift during peak periods.

Qualifications

• Degree in information technology or equivalent experience.
• 1 year or more IT experience preferred; recent grads considered.
• Must be able to lift 50 pounds and wear metatarsal safety boots on first day.

Responsibilities

• Provide onsite deskside Tier 2 support with defined processes.
• Deploy new computers, upgrade Windows from 10 to Windows 11, image devices.
• Disposal of outdated assets and record-keeping in ServiceNow.
• Move printers, document activities, and communicate via email.
• Identify process issues and report them for escalation.

Skills

PowerShell

Python

IT support

Desktops/Imaging

Windows 11

Documentation

Local driving

Lifting 50 lbs

Safety boots

Education

Degree in Information Technology

High School Diploma

Tools

ServiceNow

Imaging tools

Windows deployment tooling

Job description

Pay Rate: $27 per hour

Type – W2 contract (No C2C)

Visa sponsorship is not available, now or in the near future, for this position.

Must be able to work 1st and 3rd shift. 1st shift hours 6:00 AM - 4:30 PM 3rd shift hours 6:00 PM - 5:00 AM. Assignment will start 1st shift but during busy season and needs candidate will need to be flexible to work 3rd shift hours as well. Local Driving required

Job Description

To provide onsite deskside Tier 2 support performing the following duties:

Primary Duties for this role

• Deploying new computers to replace old ones.
• Upgrading to window 11 from 10
• Imaging computers
• Disposing of outdated assets
• Strong Software skills: PowerShell, python, etc.
• Must be able to lift 50 pounds
• Metatarsal safety boots required first day
• Lifting and moving printers
• Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Service Now, following KB articles for problem resolution, and following unit specific processes.
• Responsible for effective e-mail communications and ability to create and maintain basic documents/records
• Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
• Maintains equipment, supplies, data supporting processes or operations.

Job Requirements

• Knowledge of computing and networking concepts and fundamentals
• Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
• Knowledge of computer security policies and a general overall knowledge of computer security concepts
• Ability to drive locally
• 1 year or more IT experience preferred, but recent college graduates will be considered

Education Requirements

• Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent