Desktop Engineer Nights

Compunnel, Inc.; Newark (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology solutions provider is seeking a qualified Desktop Engineer to join their 24x7 support team in Newark, New Jersey. The ideal candidate should have solid experience in troubleshooting hardware and software issues, supporting users remotely, and managing IT infrastructure components such as Active Directory and Office 365. This position requires strong communication skills and entails providing remote desktop support during the 3rd shift, including managing ticketing systems and collaborating with IT teams.

Qualifications

• Proficiency in resolving hardware and software issues.
• Experience supporting and troubleshooting printer systems.
• Availability to work one weekend shift and holidays as needed.

Responsibilities

• Provide Level 1 & 2 support for desktop and laptop users remotely.
• Troubleshoot LAN, server, Wi-Fi, and connectivity issues.
• Utilize ticketing systems to manage email and phone support requests.

Skills

Troubleshooting hardware and software issues

Strong customer service and communication skills

Experience with Windows Active Directory

Networking concepts (DHCP, DNS)

Experience handling user calls via IVR systems

Education

College degree and/or 4–6 years of experience in end-user support

Tools

Active Directory

Office 365

IVR systems (preferably Avaya)

MDM (AirWatch)

Job description

We are looking for a qualified Desktop Engineer to join our 24x7 support team during the 3rd shift. The ideal candidate will have experience troubleshooting hardware and software issues, supporting users remotely, and managing IT infrastructure components such as Active Directory, Office 365, and network connectivity.

Responsibilities

• Provide Level 1 & 2 support for desktop and laptop users remotely.
• Troubleshoot LAN, server, Wi-Fi, and connectivity issues.
• Utilize ticketing systems to manage email and phone support requests.
• Manage and maintain Windows Active Directory and Exchange.
• Collaborate with IT teams on system maintenance and configuration projects.
• Coordinate with vendors and manufacturers for IT equipment repair and maintenance.

Qualifications

• College degree and/or 4–6 years of experience in end-user support.
• Proficiency in resolving hardware and software issues.
• Experience with Windows Active Directory and Office 365.
• Strong troubleshooting skills in large office/enterprise network environments.
• Experience supporting and troubleshooting printer systems.
• Familiarity with DHCP, DNS, LAN, WAN, and other networking concepts.
• Strong customer service and communication skills.
• Experience handling user calls via IVR systems (preferably Avaya).
• Availability to work one weekend shift and holidays as needed.
• Basic understanding of ITIL processes (Incident, Request, Change).
• Experience with major incident management and escalation procedures.
• MDM experience, especially with AirWatch, is a plus.