IT Desktop Support Technician

Sky Systems, Inc. (SkySys); Waukegan (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

Sky Systems, Inc. (SkySys) is seeking an onsite IT Support Technician in Waukegan, IL for a long-term contract. The role focuses on end-user IT support, hardware/software troubleshooting, and basic network tasks to keep client environments running smoothly.

You will perform desk-side support, handle peripherals, and assist with LAN/WAN issues while communicating effectively with customers and management. Flexibility with schedules is required.

Qualifications

• Minimum 3 years IT infrastructure field support experience.
• Experience installing and troubleshooting desktops, printers, laptops, and peripherals.
• Basic knowledge of enterprise LAN and WAN setups.
• Ability to lift up to 50 lbs.
• Desk-side support and PC break/fix; Windows/macOS/Linux admin.
• Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hands support for peripherals and networking hardware.
• Strong written and spoken communication with clients and management.
• Ability to meet deadlines and take ownership with urgency.
• Flexible work schedules.

Skills

IT Infrastructure support

Desktop/printer troubleshooting

LAN/WAN basics

TCP/IP DNS DHCP VPN RDP

Windows/macOS/Linux desktop admin

Ticketing tools ServiceNow Remedy

Strong communication

Lifting up to 50 lbs

Education

Associate Degree in Electronics

CompTIA A+ Certification

Tools

ServiceNow

Remedy

Job description

Job Type & Location:

Onsite || Waukegan, Illinois, United States || Long-term contract

Job Requirements:

Technical

• Minimum 3 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.
• Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
• Ability to lift / move computer equipment weighing up to 50 lbs.
• Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.
• Excellent written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency
• Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client).
• Experience of ticketing tools (ServiceNow / Remedy etc.),
• Experienced in repeat call analysis and developing preventive actions
• Experienced in Problem management

Non-Technical

• Good in oral and written communication
• Able to interact and work with customers at different levels.
• Driven and result oriented.
• Passionate about the work
• Ability to work independently or as part of a team
• Ability to complete tasks effectively with minimal supervision
• Must be available to work flexible work schedules