MAC/PC Field Technician

Lincoln Computer Services; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Lincoln Computer Services is seeking a full time Level I/II MAC and PC Support Engineer in New York City. The ideal candidate will have 1-2 years of extensive hands-on experience in troubleshooting Desktop/Laptop, MAC, and Printer issues. Responsibilities include providing phone and onsite support, installing new software, and resolving customer system problems. Excellent communication skills and knowledge of MAC and Windows operating systems are essential. Join a collaborative and integrity-driven company focused on technology.

Qualifications

• 1-2 years of extensive hands-on experience with Desktop/Laptop, MAC and Printer troubleshooting.
• Ability to troubleshoot and resolve customer system problems across a broad range of technologies.
• Experience providing on-site support and installations to clients.

Responsibilities

• Provide phone support and on-site remediation for workstation issues.
• Provide onsite installations of new software and upgrades.
• Provide installation of service packs and security updates.
• Provide Desktop support including analyzing and resolving end-user issues.

Skills

Knowledge of MAC and Windows operating systems

Experience with installing, configuring, and administering a broad range of technologies

Excellent written and verbal communication skills

Knowledge of Cisco Phone Systems

Certifications

Job description

We are currently seeking a full time Level I/II MAC and PC Support Engineer with 1-2 years of extensive hands‑on experience with the following: Desktop/Laptop, MAC and Printer troubleshooting.

Responsibilities

• Provide phone support and on-site remediation for workstation issues
• Troubleshooting and resolving customer system problems across a broad range of technologies
• Provide onsite installations of new software and upgrades
• Provide installation of service Packs and security updates
• Provide onsite support and installations to clients
• Provide Desktop support including analyzing and resolving end‑user issues

Skills & Experience

• Knowledge of MAC and Windows operating systems and desktop applications
• Experience with installing, configuring, and administering a broad range of technologies
• Excellent written and verbal communication skills
• Knowledge of Cisco Phone Systems a plus
• Certifications a plus

Company Overview

Founded in 1998, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today!