Desktop Support Technician - Part Time

F2Onsite; Plano (TX); On-site; USD 18,720 - 24,000; Part time

Job summary

F2Onsite is seeking a reliable Desktop Support Technician to deliver hands-on IT support to end users in our Plano, TX location. The role is part-time (20 hours per week) with standard business hours, onsite in a professional environment.

Responsibilities include desktop/laptop/printer support, imaging, software deployment, AD tasks, and ticketing. Strong customer service and Windows/M365 experience are required; CompTIA/Microsoft certs are a plus. August 2026 start date.

Qualifications

• 1-3 years of desktop support or help desk experience.
• Experience supporting Windows desktops/laptops and Microsoft 365 applications.
• Basic knowledge of Active Directory, networking, printers, imaging tools, and troubleshooting methodologies.
• Strong customer service and communication skills.
• Ability to prioritize tickets and manage multiple tasks.
• Onsite work with end users in a professional environment.
• CompTIA A+, Network+, Microsoft certifications are a plus.

Responsibilities

• Provide onsite and remote technical support for desktops, laptops, printers, mobile devices, and related equipment.
• Troubleshoot and resolve hardware, software, operating system, network connectivity, and application issues.
• Install, configure, image, and deploy desktops, laptops, peripherals, and software.
• Support Windows operating systems, Microsoft Office/Microsoft 365, email, VPN, Active Directory, and standard business applications.
• Assist with user account setup, password resets, permissions, and basic Active Directory administration.
• Document issues, resolutions, and work performed in a ticketing system.
• Escalate complex issues to higher‑level support teams when necessary.
• Perform basic network troubleshooting, including connectivity, cabling, Wi‑Fi, and IP configuration.
• Maintain inventory of IT equipment and assist with asset tracking.
• Provide excellent customer service and communicate clearly with end users, team members, and management.
• Follow company policies, security procedures, and IT support standards.

Skills

Windows OS

Microsoft 365

Active Directory

Customer service

Desktop hardware

Networking basics

Education

CompTIA A+

Network+

Microsoft certifications

Tools

Imaging tools

Printer support

Ticketing system

Job description

Desktop Support Technician – Part Time – 20 hours per week

Schedule: Monday through Friday, standard business hours

Work Location: Onsite

Start Date: August 2026

We are looking for a reliable and customer‑focused Desktop Support Technician to provide hands‑on technical support for end users in a business environment. This role will be responsible for troubleshooting hardware, software, network, and peripheral issues while ensuring a high level of customer service and timely resolution.

Responsibilities

• Provide onsite and remote technical support for desktops, laptops, printers, mobile devices, and related equipment.
• Troubleshoot and resolve hardware, software, operating system, network connectivity, and application issues.
• Install, configure, image, and deploy desktops, laptops, peripherals, and software.
• Support Windows operating systems, Microsoft Office/Microsoft 365, email, VPN, Active Directory, and standard business applications.
• Assist with user account setup, password resets, permissions, and basic Active Directory administration.
• Document issues, resolutions, and work performed in a ticketing system.
• Escalate complex issues to higher‑level support teams when necessary.
• Perform basic network troubleshooting, including connectivity, cabling, Wi‑Fi, and IP configuration.
• Maintain inventory of IT equipment and assist with asset tracking.
• Provide excellent customer service and communicate clearly with end users, team members, and management.
• Follow company policies, security procedures, and IT support standards.

Qualifications

• 1-3 years of desktop support, help desk, or field technician experience preferred.
• Experience supporting Windows desktops/laptops and Microsoft 365 applications.
• Basic knowledge of Active Directory, networking, printers, imaging tools, and troubleshooting methodologies.
• Strong customer service and communication skills.
• Ability to prioritize tickets, manage multiple tasks, and work independently.
• Comfortable working onsite with end users in a professional environment.
• CompTIA A+, Network+, Microsoft certifications, or similar certifications are a plus.

Requirements

• Ability to lift and move computer equipment as needed.
• Reliable transportation may be required for onsite support roles.
• Must be dependable, professional, and able to work in a fast‑paced environment.