Desktop Support Technician - Onsite

Insight Global; Shelton (CT); On-site; USD 28,000 - 34,000; Full time

Job summary

Insight Global in Shelton, CT is seeking a Desktop Support Technician to be the primary onsite resource for Mac and Windows users, with a strong emphasis on supporting executives and VIPs. The role involves desktop and AV support, MDM-managed mobile devices, and collaboration with local and global tech teams.

The position requires 3+ years in end-user support, MacOS expertise, and experience with Kandji, JAMF, or Intune.

Qualifications

• 3+ years of end-user/Desktop Support experience
• Strong MacOS support experience (MacBooks, iMacs)
• Experience with MDM to support mobile devices (iOS/Android) and managing deployments, configuration, compliance, and retirement

Responsibilities

• Provide onsite Level 1/2 support for Mac and Windows users
• Deliver white-glove support to executives and VIPs
• Troubleshoot hardware, software, and peripheral issues
• Support conference rooms, meetings, and AV equipment
• Manage mobile device support for iOS and Android users
• Track and resolve incidents, requests, and problem tickets
• Assist with Mac/PC deployments, upgrades, and disposals

Skills

Desktop support

MacOS support

MDM for mobile devices

Tools

Kandji

JAMF

Intune

Job description

Insight Global is seeking a Desktop Support Technician for a leading global organization in Shelton, CT. This individual will serve as the primary onsite support resource, focusing heavily on MacOS and Windows support. They will also support executives with white-glove customer service in the HQ. The ideal candidate is a strong communicator who thrives in a fast-paced environment and enjoys providing high-touch support to end users and leadership teams. This role includes desktop support, mobile device troubleshooting, conference room technology support, and ITSM process improvement initiatives. Candidates should be comfortable working independently, supporting executive meetings, and partnering closely with both local and global technology teams.

Day-to-Day:

• Provide onsite Level 1/2 support for Mac and Windows users
• Deliver white-glove support to executives and VIPs
• Troubleshoot hardware, software, and peripheral issues
• Support conference rooms, meetings, and AV equipment
• Manage mobile device support for iOS and Android users
• Track and resolve incidents, requests, and problem tickets
• Assist with Mac/PC deployments, upgrades, and disposals

Required Skills & Experience

• 3+ years of end-user/Desktop Support experience
• Strong MacOS support experience (MacBooks, iMacs)
• Experience with MDM to support mobile devices (iOS/Android) and managing deployments, configuration, compliance, and retirement (ex: Kandji, JAMF, Intune)

Nice to Have Skills & Experience

• Physical PC repair and maintenance
• Conference room technology support (Logitech MTRs)

Pay Rate:

$20 - $25/hour

• this is a 6-month contract with potential to extend