Desktop Support Technician

F2Onsite; Salem (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

F2Onsite is seeking a Desktop Support Technician to support on-site MAC devices and end-user computing environments. The role focuses on troubleshooting, desk-side support, and VIP client service.

Responsibilities include IMAC activities, user communication, and adherence to established service guidelines. Candidates should have 1–2 years of relevant experience and technical certifications where applicable.

Qualifications

• Typically requires technical school certification or 1–2 years of relevant experience.
• Knowledge of relevant software and hardware systems.
• MAC experience preferred due to on-site MAC devices.

Responsibilities

• Troubleshoot and repair PCs, desktops, laptops, tablets, and printers in end-user environments.
• Provide support to identified VIP clients.
• Respond to change management requests and install new PC equipment.
• Perform IMAC (Install/Move/Add/Change) activities.
• Deliver desk-side support and prompt service.
• Maintain communication on repair status and ETA to users.
• Adhere to service operation policies and guidelines.

Skills

Communication skills

Customer service

Follow instructions

Lifting up to 50 lbs

Repair toolkit

Education

Technical certification or equivalent experience

Tools

PC hardware systems

Troubleshooting tools

Job description

Our client is looking for a Desktop Support Technician. Technician must have experience with MAC as there are MAC devices on site.

Desktop Support Technician

Job Summary

Desktop Support Technician is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
• Provide support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs

Requirements

Education and Experience:

• Typically requires technical school certification or equivalent of 1-2 years of relevant experience
• Knowledge of relevant software and hardware systems
• May require additional customer-specific certifications or training as required

Skills

• Excellence in communication and customer-facing skills
• Strong oral, written and interpersonal skills
• Ability to follow instructions and processes with minimal instruction
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair kit
• Additional requirements may exist if offer of employment is extended