Desktop Technician

Pomeroy; Mesa (AZ); On-site; USD 30,307 - 34,440; Full time

Job summary

A leading IT services provider in Mesa, Arizona is seeking two experienced IT Onsite Support Technicians for a 1-year full-time contract. Responsibilities include providing comprehensive technical support for both PC and Mac users, troubleshooting hardware/software issues, and managing service requests. Candidates must have strong Mac OS support experience and the ability to work independently. This role offers a competitive hourly wage ranging from $22.00 to $25.00 and requires onsite work.

Qualifications

• Proven experience in IT support roles, preferably in an onsite capacity.
• Strong Mac OS and Apple software support experience is required.
• Ability to troubleshoot network and wireless issues.

Responsibilities

• Provide in-person technical support for PC and Mac users.
• Diagnose and resolve hardware and software issues.
• Manage return, repair, and redeployment of loaner assets.

Skills

Mac OS support experience

IT support experience

Windows OS understanding

Hardware diagnostics

Troubleshooting network issues

Customer service skills

Time management

Job description

Base pay range

$22.00/hr - $25.00/hr

Job Description

Position Summary:

We are seeking two (2) experienced IT Onsite Support Technicians to provide comprehensive technical support services at our client’s location. This is a 1-year, full-time contract opportunity working Monday through Friday. The technicians will be responsible for day-to-day IT support activities including hardware/software troubleshooting, user support, system configuration, and more. Mac OS support experience is critical for this role.

Key Responsibilities

• Provide in-person technical support for PC and Mac users
• Diagnose and resolve hardware and software issues, including operating system (OS) configurations and updates
• Perform password resets, OS performance tuning, and general troubleshooting
• Inspect and troubleshoot hardware components such as hard drives, LCDs, USB ports, and other peripherals
• Provide support for Mac OS and Apple applications (required)
• Address network connectivity issues, including wireless connectivity and wireless certificate installation for workstations and tablets
• Configure and restore Windows user profiles; install and configure profile-specific applications
• Support the distribution and configuration of approved peripherals (webcams, keyboards, mice, power adapters, etc.)
• Distribute accessories/peripherals to users through the designated process
• Handle service requests including asset management at centralized device pickup/drop-off points
• Coordinate deployment of loaner PCs, including build and configuration if selected by customer
• Manage return, repair, and redeployment of loaner assets into the customer’s pool
• Provide up to 1 hour per week of project coordination support for labor monitoring
• Assist with key IT functions and service delivery as needed

Required Skills & Qualifications

• Proven experience in IT support roles, preferably in an onsite capacity
• Strong Mac OS and Apple software support experience (required)
• Solid understanding of Windows OS, user profile management, and application configuration
• Experience with hardware diagnostics and peripheral device support
• Ability to troubleshoot network and wireless issues
• Strong customer service and communication skills
• Ability to work independently and manage time effectively
• Experience with IT service request and incident tracking systems

Additional Information

• Technicians will use customer-provided stock for accessories and peripherals
• This role involves hands-on technical support and regular interaction with end-users
• Candidate must be able to work onsite during the specified hours

Seniority level

• Associate

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting