Senior Desktop Support Engineer

Merge IT; Stamford (CT); On-site; USD 52,348 - 55,104; Full time

Job summary

A leading IT services firm is seeking a Senior Desktop Support Engineer for their Stamford, CT location. This role involves providing Tier 2/3 deskside support, reimaging PCs, and troubleshooting hardware. Candidates should have proven hands-on experience with Office 365 and excellent customer-service skills. The contract is set for 6+ months with possibilities for extension. Pay ranges from $38 to $40 hourly, plus benefits. An equal-opportunity employer, the firm promotes diversity in the workplace.

Qualifications

• Proven hands-on experience with Office 365 at the deskside level.
• Basic knowledge of device imaging, reimaging, and PC deployment best practices.
• Excellent problem-solving and customer-service skills.

Responsibilities

• Provide Tier 2/3 deskside support for VIPs and end users.
• Reimage and deploy PCs as part of refresh or break/fix processes.
• Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals.
• Support users with Office 365 applications and Windows OS issues.
• Document incidents, service requests, and actions taken using ServiceNow.
• Collaborate remotely with team members to resolve complex issues.
• Perform basic network support and ensure timely communication.

Skills

Office 365

Problem-solving

Customer service

Tools

ServiceNow

Job description

Our enterprise-level client is seeking to add a Senior Desktop Support Engineer to the team in Stamford, CT. The role is a 6+ month contract with possible extensions and permanent conversion but not guaranteed. The schedule is Monday – Friday, 8 a.m. – 5 p.m. ET. A drug screen and background check is required. Pay is $38–$40 h.w.2 per hour plus benefits. Base pay range: $38.00/hr – $40.00/hr.

Key Responsibilities

• Provide Tier 2/3 deskside support for VIPs and end users including IMAC (Install, Move, Add, Change) activities
• Reimage and deploy PCs as part of refresh or break/fix processes
• Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
• Support users with Office 365 applications and Windows OS issues
• Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
• Collaborate remotely with team members across other locations to resolve complex issues
• Perform basic hands‑and‑feet network support: check switch power status, create console sessions as directed
• Ensure timely and professional communication with end users and team leads

Technical Environment & Minimum Requirements

• Proven hands‑on experience with Office 365 at the deskside level
• Basic knowledge of device imaging, reimaging, and PC deployment best practices
• Excellent problem‑solving and customer‑service skills

Nice to Have

• Experience using ServiceNow or similar ticketing systems
• Familiarity with Windows Autopilot deployments
• Hands‑and‑feet network support (switch checks, console sessions)

Certifications

• Certifications such as A+, MCP, or ITIL are a plus but not required

Merge IT is an equal‑opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law.