Desktop Support Technician

F2Onsite; Marlborough (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

F2Onsite is seeking a Desktop Support Technician to support end-user computing environments, including Mac devices on site. The role focuses on hands-on troubleshooting, desk-side support, and change-management activities for a diverse client base in Marlborough, MA.

Ideal candidates will have 1–2 years of relevant experience, be able to lift up to 50 lbs, and own basic repair tools. Strong communication and customer-service skills are essential for success in this on-site position.

Qualifications

• Excellence in communication and customer-facing skills.
• Strong oral, written and interpersonal skills.
• Ability to follow instructions and processes with minimal instruction.
• Ability to lift and move computer equipment up to 50 lbs.
• Must own a basic repair kit.

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities in an end-user environment (PCs, desktops, laptops, tablets, printers).
• Provide support to client VIPs.
• Responds to change management requests including installing new PC equipment and desk side support.
• Perform IMAC activities.
• Perform all assigned desk-side support activities.
• Display outstanding technical and professional services skills at all times.
• Meet customer service satisfaction and other metrics as outlined.
• Proactively communicate status and ETA to end-users and service desk.

Skills

Communication skills

Customer-facing

Interpersonal skills

Follow instructions

Physical ability

Repair kit ownership

Education

Technical certification or equivalent experience

Job description

Our client is looking for a Desktop Support Technician. Technician must have experience with MAC as there are MAC devices on site.

Desktop Support Technician

Job Summary

Desktop Support Technician is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
• Provide support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs

Requirements

Education and Experience:

• Typically requires technical school certification or equivalent of 1-2 years of relevant experience
• Knowledge of relevant software and hardware systems
• May require additional customer-specific certifications or training as required

Skills

• Excellence in communication and customer-facing skills
• Strong oral, written and interpersonal skills
• Ability to follow instructions and processes with minimal instruction
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair kit
• Additional requirements may exist if offer of employment is extended