Desktop Support Technician: On-Site Navy IT Ops

Leidos; California; On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

Health and Wellness programs

Income Protection

Paid Leave and Retirement

Job summary

Leidos is seeking a Mid-level Desktop Support Technician to support a government site at Point Mugu NAWC, CA. The role involves direct desk-side support, troubleshooting, and repair of IT devices for a government customer.

Applicants must be US Citizens with an active DoD Secret Clearance and a HS diploma with 4+ years of related experience. DoD 8570 IAT Level II: Security+ or higher is required, along with strong customer service and communication skills.

Qualifications

• US Citizen with an active DoD Secret Clearance.
• HS diploma with 4+ years relevant experience.
• DoD 8570 IAT Level II: Security+ or higher.
• Experience in IT Enterprise Operations.
• Excellent customer service and written/oral communication skills.

Responsibilities

• Manage resolution of customer tickets per established SLAs.
• Ensure proper ticket-handling according to guidelines.
• Troubleshoot and resolve user computer issues (hardware/software).
• Complete customer tasks within defined timelines.

Skills

Security Clearance

Customer Service

Communication Skills

Education

HS Diploma

Job description

Leidos is seeking a Mid-level Desktop Support Technician to support a government site at Point Mugu NAWC, CA. The role involves direct desk-side support, troubleshooting, and repair of IT devices for a government customer.

Applicants must be US Citizens with an active DoD Secret Clearance and a HS diploma with 4+ years of related experience. DoD 8570 IAT Level II: Security+ or higher is required, along with strong customer service and communication skills.