Field Desktop Support Technician - Navy IT Operations

Leidos; Millington (TN); On-site; USD 51,000 - 92,000; Full time

Job summary

Leidos is seeking a Mid-level Desktop Support Technician to support a government site at Naval Support Activity Mid-South in Millington, TN. The role involves direct desk-side support, troubleshooting and repairing IT devices as part of the Field Services team.

Requirements include US citizenship, DoD Secret Clearance, and a HS diploma with 4+ years of relevant experience; DoD 8570 IAT Level II certification is required.

Qualifications

• US Citizen
• DoD Secret Clearance
• HS diploma with 4+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience
• Valid DoD 8570 IAT Level II: Security+ or higher Certification
• Must demonstrate expertise in IT Enterprise Operations
• Excellent customer service skills
• Excellent oral and written communication skills

Responsibilities

• Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)
• Ensure proper ticket-handling according to guidelines set in place
• Properly troubleshoot and resolve user computer issues including hardware and software-related concerns
• Ensure customer related tasks are completed within the timeline set
• Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components
• Assist other technicians in resolving complex issues

Skills

US Citizen

DoD Secret Clearance

IT Enterprise Operations

Customer service

Communication skills

Education

HS diploma with 4+ years of relevant experience

DoD 8570 IAT Level II: Security+ or higher

Job description

Leidos is seeking a Mid-level Desktop Support Technician to support a government site at Naval Support Activity Mid-South in Millington, TN. The role involves direct desk-side support, troubleshooting and repairing IT devices as part of the Field Services team.

Requirements include US citizenship, DoD Secret Clearance, and a HS diploma with 4+ years of relevant experience; DoD 8570 IAT Level II certification is required.