Desktop Support Lead, Navy IT Field Services

Leidos; San Diego (CA); On-site; USD 41,000 - 58,000; Full time

Job summary

Leidos is seeking a Mid-level Desktop Support Tech Lead to support a government site at North Island, San Diego. The role focuses on desk-side support, troubleshooting IT devices, and guiding peers with advanced technical issues.

You will train and assist technicians, manage tickets per SLAs, and ensure timely resolution across local and networked hardware. Requires DoD clearance and Security+ or higher.

Qualifications

• US Citizen
• DoD Secret Clearance
• HS diploma with 4+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience
• Valid DoD 8570 IAT Level II: Security+ or higher Certification
• Must demonstrate expertise in IT Enterprise Operations
• Excellent customer service skills
• Excellent oral and written communication skills

Responsibilities

• Serve as the backup to the Site Operations Lead
• Work VIP tickets as needed
• Assistother technicians in resolving complex issues
• Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)
• Ensure proper ticket-handling according to guidelines set in place
• Properly troubleshoot and resolve user computer issues including hardware and software-related concerns
• Ensure customer related tasks are completed within the timeline set
• Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components
• Process retiring computers whichincludesretrieving the computer, clearing the BIOS, removing the SSD for return to the customer and completing return shipment paperwork.
• Order and replace computer componentsas well as returning the defectivecomponent.

Skills

Customer service

Communication skills

IT Enterprise Operations

Troubleshooting

Education

HS diploma

DoD 8570 IAT Level II: Security+ or higher

Job description

Leidos is seeking a Mid-level Desktop Support Tech Lead to support a government site at North Island, San Diego. The role focuses on desk-side support, troubleshooting IT devices, and guiding peers with advanced technical issues.

You will train and assist technicians, manage tickets per SLAs, and ensure timely resolution across local and networked hardware. Requires DoD clearance and Security+ or higher.