On‑Site Navy IT Desk Support Technician

Leidos; California; On-site; USD 41,000 - 47,000; Full time

Job summary

Leidos is seeking a Mid-level Desktop Support Technician to support a government site at Point Mugu NAWC, CA. The role involves direct desk-side support, troubleshooting, and repairing IT devices within the Field Services team.

Candidates must have a US Citizenship with an active DoD Secret Clearance, a HS diploma with 4+ years of relevant experience, and DoD 8570 IAT Level II: Security+ or higher. Strong customer service and communication skills are essential.

Qualifications

• US Citizen with an active DoD Secret Clearance.
• HS diploma with 4+ years of relevant experience.
• DoD 8570 IAT Level II: Security+ or higher Certification.
• Must demonstrate expertise in IT Enterprise Operations.
• Excellent customer service skills and communication.

Responsibilities

• Manage the resolution of customer tickets according to established Service Level Requirements (SLRs).
• Ensure proper ticket-handling according to guidelines set in place.
• Troubleshoot and resolve user computer issues including hardware and software-related concerns.
• Ensure customer related tasks are completed within the timeline set.
• Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components.
• Assist other technicians in resolving complex issues.

Skills

Active DoD Secret Clearance

Customer service

Communication skills

IT Enterprise Operations

Education

HS Diploma

4+ years experience

Job description

Leidos is seeking a Mid-level Desktop Support Technician to support a government site at Point Mugu NAWC, CA. The role involves direct desk-side support, troubleshooting, and repairing IT devices within the Field Services team.

Candidates must have a US Citizenship with an active DoD Secret Clearance, a HS diploma with 4+ years of relevant experience, and DoD 8570 IAT Level II: Security+ or higher. Strong customer service and communication skills are essential.