Desktop Support Tech Lead – Navy IT Ops & VIP Tickets

Leidos; Coronado (CA); In loco; USD 51.000 - 92.000; Tempo pieno

Descrizione del lavoro

Leidos is seeking a Mid-level Desktop Support Tech Lead to support a government site at North Island. You will provide direct desk-side support, troubleshoot IT devices, and mentor peers within the Field Services team.

The role requires US citizenship, DoD Secret Clearance, a high school diploma with 4+ years of relevant experience, and DoD 8570 IAT Level II: Security+ or higher. You must be able to lift 50 lbs, work in confined spaces, and handle an 8-hour shift.

Competenze

• US Citizen
• DoD Secret Clearance
• HS diploma with 4+ years of relevant experience
• DoD 8570 IAT Level II: Security+ or higher Certification
• Must demonstrate expertise in IT Enterprise Operations
• Excellent customer service skills
• Excellent oral and written communication skills

Mansioni

• Serve as the backup to the Site Operations Lead
• Work VIP tickets as needed
• Assist other technicians in resolving complex issues
• Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)
• Ensure proper ticket-handling according to guidelines set in place
• Properly troubleshoot and resolve user computer issues including hardware and software-related concerns
• Ensure customer related tasks are completed within the timeline set
• Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components
• Process retiring computers which includes retrieving the computer, clearing the BIOS, removing the SSD for return to the customer and completing return shipment paperwork.
• Order and replace computer components as well as returning the defective component.

Conoscenze

Excellent customer service

Strong communication

Formazione

HS diploma with 4+ years of relevant experience

DoD 8570 IAT Level II: Security+ or higher Certification

Descrizione del lavoro

Leidos is seeking a Mid-level Desktop Support Tech Lead to support a government site at North Island. You will provide direct desk-side support, troubleshoot IT devices, and mentor peers within the Field Services team.

The role requires US citizenship, DoD Secret Clearance, a high school diploma with 4+ years of relevant experience, and DoD 8570 IAT Level II: Security+ or higher. You must be able to lift 50 lbs, work in confined spaces, and handle an 8-hour shift.