Field Desktop Support Engineer - DoD/Security+ | China Lake

Leidos; Ridgecrest (CA); On-site; USD 43,000 - 45,000; Full time

Job summary

Leidos is seeking a Mid-level Desktop Support Technician to support a government site at China Lake as part of the Field Services team. The candidate will provide direct desk-side support to the customer, troubleshoot and repair IT devices, and help maintain IT operations within a DoD environment.

The role requires US citizenship, DoD Secret Clearance, a HS diploma with 4+ years of relevant experience, and DoD 8570 IAT Level II: Security+ or higher, along with strong customer service and

Qualifications

• US Citizen
• DoD Secret Clearance
• HS diploma with 4+ years of prior relevant experience; additional related education or certifications may be considered in lieu of experience
• DoD 8570 IAT Level II: Security+ or higher Certification
• Must demonstrate expertise in IT Enterprise Operations
• Excellent customer service skills
• Excellent oral and written communication skills

Responsibilities

• Assist junior technicians in resolving complex issues
• Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)
• Serve as backup to the Site Operations Lead

Skills

Customer service

Communication skills

IT Enterprise Operations

Education

HS diploma + 4+ years experience

Job description

Leidos is seeking a Mid-level Desktop Support Technician to support a government site at China Lake as part of the Field Services team. The candidate will provide direct desk-side support to the customer, troubleshoot and repair IT devices, and help maintain IT operations within a DoD environment.

The role requires US citizenship, DoD Secret Clearance, a HS diploma with 4+ years of relevant experience, and DoD 8570 IAT Level II: Security+ or higher, along with strong customer service and