Desktop Support Specialist_Phoenix

Gr8ttek; Phoenix (AZ); On-site; USD 22,730 - 32,373; Full time

Job summary

A leading tech support company is seeking a Desktop Support Specialist in Phoenix, AZ. The ideal candidate will have over 3 years of experience in desktop support, providing technical assistance in an end-user environment. Responsibilities include supporting VIP clients and managing equipment changes. Strong communication and customer service skills are essential. This long-term CTH opportunity offers competitive pay and a chance to advance in a fast-paced environment.

Qualifications

• 3+ years experience in desktop support and troubleshooting.
• Maintain OEM Certifications as directed by Management.
• A+ certification is desired.

Responsibilities

• Provide support to both end users and VIP clients.
• Respond to change management requests for equipment.
• Perform various Install/Move/Add or Change (IMAC) activities.
• Communicate proactively with end-users regarding repairs.

Skills

Technical support

Customer service

Troubleshooting

Communication

Job description

Gr8ttek is currently seeking aDesktop Support Specialistin Phoenix, AZ.

This is a long-term potential CTH opportunity. The pay will be$20.00(W2). The conversion is typically around 6 months.

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.

Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

The ideal candidate MUST HAVE 3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers., if this is you, then keep reading and apply!

Desktop Support Responsibilities:

• Provide support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• 3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.

Requirements:

• Maintain all required OEM Certifications as directed by Management
• 3+ years experience relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired