Desktop Support Technician (1157677)

The Judge Group; Ketchikan (AK); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Job summary

The Judge Group is seeking a Desktop Support Technician in Ketchikan, AK. This intermediate position handles end-user device repair and support across PCs, laptops, tablets, and printers.

You will assist VIP clients, handle IMAC tasks, and maintain high standards of technical and customer service professionalism in a dynamic user environment.

Qualifications

• Requires technical school certification or the equivalent of 2-4 years of relevant experience.
• ITIL knowledge is preferred.
• A+ certification is desired.

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including PCs, desktops, laptops, tablets, and printers.
• Provide support to client-identified VIPs.
• Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities.
• Display outstanding technical and professional services skills at all times.
• Meet established customer service satisfaction levels and other operational metrics.

Skills

End-user support

VIP client support

ITIL awareness

Printer maintenance

Education

Technical school certification or equivalent (2-4 years of experience)

Tools

Desktop hardware

PCs/Laptops/Tablets

Printer hardware

Job description

Location: Ketchikan, AK

Salary: $21.00 USD Hourly - $25.00 USD Hourly

Description: Our client is currently seeking a Desktop Support Technician

The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment.

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
• Provide support to client-identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs

Education And Experience

• Typically requires technical school certification or the equivalent of 2-4 years of relevant experience

Certifications And/or Qualifications

• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired
• May require additional customer-specific certifications or training as required

• Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements.