Desktop Support Technician (Contract-to-Hire)

TEKsystems; Bedford (OH); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Day one benefits

Job summary

TEKsystems seeking qualified candidates for a Desktop Support role in Bedford, Ohio. This first-shift, onsite opportunity is contract-to-hire and ideal for individuals with helpdesk or PC technician experience looking to grow within IT.

Responsibilities include diagnosing and resolving software/hardware issues on Windows and Mac, deploying Windows, re-imaging from Windows 10 to 11, and providing excellent customer service. CompTIA certs desirable.

Qualifications

• Previous Helpdesk or Desktop Support or PC Technician experience is preferred.
• IT certifications are desirable for this role.
• First shift, Contract to Hire.
• Onsite position based in Bedford, Ohio.
• Pay range is $16.00 - $17.00/hr.

Responsibilities

• Diagnose and resolve software and hardware incidents across Windows and Mac.
• Swapping out laptops/desktops and deploying Windows 10/11.
• Re-imaging Windows 11 onto machines from Windows 10.
• Assist users with IT incidents and document requests in the service desk system.
• Take ownership of issues, analyze and escalate to restore service as needed.
• Install and configure new IT equipment.
• Resolve incidents and support printers, copiers, and scanners.
• Maintain a first-class level of customer service.

Skills

Helpdesk/Desktop Support

Windows

Mac OS

Hardware troubleshooting

Customer service

Education

High School Diploma or IT degree

Tools

IT service desk software

Job description

TEKsystems seeking qualified candidates for a Desktop Support role in Bedford, Ohio. This first-shift, onsite opportunity is contract-to-hire and ideal for individuals with helpdesk or PC technician experience looking to grow within IT.

Responsibilities include diagnosing and resolving software/hardware issues on Windows and Mac, deploying Windows, re-imaging from Windows 10 to 11, and providing excellent customer service. CompTIA certs desirable.